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The blower motor and flame motor are pre-lubricated for a durable
using time and need no further lubrication or maintenance. To
remove any accumulation of dust or debris, the soft brush
attachment of a vacuum cleaner should occasionally be used to
clean the outlet grille of the fan heater.
•
Use a soft, clean cloth that will not scratch the surface when
dusting.
•
Use a clean soft cloth dampened with warm water to clean the
fireplace surface. DO NOT use household or abrasive cleaners,
as these products may damage the surface.
•
When cleaning the glass viewing screen, use a non-abrasive
damp cloth with liquid cleaner or soft soap if necessary; DO
NOT use cleaning powders or any other substance with
abrasives since these substances will scratch glass.
•
Under no circumstances should this product be operated with a
broken or chipped glass panel.
•
Do not strike or slam the glass.
•
In the event that your appliance is stained or otherwise
damaged during use, we recommend that you call a
professional to repair it.
•
When not in use please unplug the cord from the outlet to
prevent any damage or accidents.
5. TROUBLESHOOTING GUIDE
WARNING: Turn off the appliance, unplug and let cool for
at least 10 minutes before attempting to service. Only a
qualified professional should attempt to service or repair
the appliance.
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PROBLEM
POSSIBLE CAUSE
Simulated
1. Dimmer control button
flame effect is
is set too low.
dim or not
2. LED strip not
present
functioning.
3. "Flame wand" has
come loose from
bracket.
4. "Flame wand" motor is
not functioning.
The appliance
1. The overheat
turns on and
protection device in the
will not turn
appliance has been
back on
triggered.
2. House circuit breaker
has been tripped.
The appliance
The overheat protection
does not turn on
device in the appliance
when the button
has been triggered.
is pushed to
"ON".
Remote
1. Low batteries.
control does
2. The remote control
not work.
signal cannot be
received.
NOTE: If you experience difficulties, please do not return this
product immediately. Any missing parts, hardware or assembly
problems, please contact the customer service center.
SOLUTION
1. Push flame button to increase
light.
2.Contact the customer service
center.
3. Remove screws holding back
panel in place and remove back
panel. Secure end of "Flame
wand" back into the support
bracket.
4.Contact the customer service
center
1. Turn all controls off, unplug the
appliance, allow the insert to cool
down for at least 10 minutes, and
then plug in and restart.
2. Reset house circuit breaker.
1.Turn all controls off, unplug the
appliance, allow the insert to cool
down for at least 10 minutes, and
then plug in and restart.
1.Change the remote batteries.
2.Operate remote transmitter at a
slow measured pace. Press the
remote control buttons with an
even motion and gentle pressure.
3.Repeatedly pressing buttons in
rapid succession may cause the
transmitter to malfunction.
4.Stand closer to your fireplace.
5.Remove objects that may block
your remote control's ability to
communicate with your fireplace.
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