Beem Star Elements Z5.001 Mode D'emploi page 51

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Appendix
Guarantee, service and repairs
This is a quality product from BEEM and was produced using the
EN
latest manufacturing methods.
We guarantee the perfect condition of this quality product. We will
remedy any faults due to material flaws or manufacturing faults
free of charge within the guarantee period.
The guarantee period for this product is 2 years.
For commercial or equivalent use, e.g. in hotels, guest houses
or communal premises, or if the customer is not a consumer as
defined by the German Civil Code, the guarantee is 6 months.
This does not infringe the guarantee disclaimer.
Guarantee disclaimer: the guarantee does not cover faults
caused in particular by improper use, failure to observe
instructions in the user manual and safety precautions, use
of force, modifications, unauthorised attempted repairs and
attempted repairs by unqualified third parties. Faults caused by
normal wear are also excluded.
If we are obliged by law to provide a guarantee and will comply
with such obligation – to the exclusion of the right to cancellation
or price reduction – and at our discretion, repair or replace the
product free of charge. Should the remedy fail despite several
attempts or should the replacement product exhibit faults
attributable to us, the customer shall be entitled to reduce the
purchase price or to cancel the contract of purchase at his/her
discretion. Claims under guarantee do not prolong the guarantee
period. For exchange or return of the appliance (withdrawal from
the purchase contract) or reduction of the purchase price, the
first contact is always the retailer from whom you purchased the
product. This particularly applies to returning the appliance or the
claim for reductions as these must be settled with respect to the
purchase price. Refunding the purchase price or a credit note in
the event of a reduction of the purchase price can only be handled
by the retailer from whom you purchased the appliance.
BEEM - Elements of Lifestyle 51