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Troubleshooting Tips... Before you call for service
Problem
Water spurting from
dispenser
Water is not dispensed
(on some models) but
icemaker is working
No water or ice cube
production
CUBED ICE was selected
but CRUSHED ICE was
dispensed (on some models)
Refrigerator has odor
Moisture forms on outside of
refrigerator
Moisture collects inside (in
humid weather, air carries
moisture into refrigerator
when doors are opened)
Interior light does not work
Water on kitchen floor or on
bottom of freezer
Hot air from bottom of
refrigerator
Refrigerator never shuts off
but the temperatures are OK
Refrigerator is beeping
Door not closing properly
Actual temperature not equal
to Set temperature
49-1000471 Rev. 2
Possible Causes
Newly-installed filter cartridge.
Water in reservoir is frozen.
Refrigerator control setting is too
cold.
Supply line or shutoff valve is
clogged.
Water filter clogged.
Dispenser is LOCKED.
Filter is not properly installed.
Filter water leak
Last setting was CRUSHED ICE.
Foods transmitting odor to
refrigerator.
Interior needs cleaning.
Not unusual during periods of high
humidity.
Too frequent or too long door
openings.
Due to the higher himidity in the
refrigerator, you may on occasion
experience fog or small amounts
of moisture in the refrigerator
compartment
No power at outlet.
For LED lights
Cubes jammed in chute.
Normal air flow cooling motor. In the
refrigeration process, it is normal that
heat be expelled in the area under the
refrigerator. Some floor coverings are
sensitive and will discolor at these
normal and safe temperatures.
Adaptive defrost keeps compressor
running during door openings.
Door is open.
Door gasket on hinge side sticking or
folding over.
Unit just plugged in.
Door open for too long
Warm food added to refrigerator
Defrost cycle is in process
What To Do
Run water from the dispenser for 3 minutes (about 1
gallons).
Call for service.
Set to a warmer setting.
Call a plumber.
Replace filter cartridge or remove filter and install
plug.
seconds.
Replace filter or make sure the water filter is
properly installed (refer to water filter section).
A few cubes were left in the crusher from the previous
setting. This is normal.
replace every three months.
See Care and cleaning.
Wipe surface dry.
This is normal fo rthe beverage center.
This is normal for the beverage center loads and
environmental conditions change with a paper towel if
desired.
Replace fuse or reset the breaker.
Call Service.
Poke ice through with a wooden spoon.
This is normal.
This is normal. The refrigerator will cycle off after the
door remains closed for 2 hours.
Close door.
Apply petroleum jelly on face of gasket
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