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Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Filter Status Indicator LED turns amber
Filter Status Indicator LED turns red
LEAK or scrolling "LEAK" on the display
Water is disabled
Filter Status indicator LED flashing red
Buzzer sound
"Err" on the display
Water is disabled
Filter Status indicator LED flashing red
Buzzer sound
Refrigerator beeps when pressing
dispenser paddle
Refrigerator does not operate
Vibration or rattling (slight vibration is
normal)
Motor operates for long periods or cycles
on and off frequently. (Modern refrigerators
with more storage space and a larger
freezer require more operating time. They
start and stop often to maintain even
temperatures.)
Refrigerator or freezer compartment too
warm
Frost or ice crystals on frozen food (frost
within package is normal)
Divider between refrigerator and freezer
compartments feels warm
49-1000471 Rev. 2
Possible Causes
Filter reaching expired
state
Filter expired
Filter leak detected
Filter is not detected
No communication with
filter
Filter is not properly
installed
Filter water leak
Refrigerator in defrost
cycle.
Freezer control in OFF
position.
Refrigerator is
unplugged.
The fuse is blown/circuit
breaker is tripped.
Refrigerator is in
showroom mode.
Rollers need adjusting.
See Rollers.
Normal when refrigerator
Wait 24 hours for the refrigerator to completely cool
is first plugged in.
down.
Often occurs when large
This is normal.
amounts of food are
placed in refrigerator.
Door left open.
Check to see if package is holding door open.
Hot weather or frequent
This is normal.
door openings.
Temperature controls set
See Controls.
at the coldest setting.
Temperature control not
set cold enough.
Warm weather or
frequent door openings.
Door left open.
Door left open.
Check to see if package is holding door open.
Too frequent or too long
door openings.
Automatic energy saver
This helps prevent condensation on the outside.
system circulates warm
liquid around front edge
of freezer compartment.
What To Do
Press the Filter Status pad to show remaining filter
life.
Press the Filter Status pad to show remaining filter
life.
replaced.
When the unit has detected a new filter (a filter has
times and then remain off to indicate the filter was
successfully replaced.
Replace filter.
water from filter replacement.
Verify there are no scratches or filter label damage.
Replace filter if filter label shows damage.
Replace filter or make sure the water filter is properly
installed (see water filter section).
Wait about 30 minutes for defrost cycle to end.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Unplug the refrigerator and plug it back in.
See Controls.
Set the temperature control one step colder. See
Controls.
Check to see if package is holding door open.
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