Hkoenig V7 Manuel D'instructions page 9

Faults-reasons and solutions
Iron emits an odor or smoke
Iron gives off an odor when turned on for the first time. Oils used during manufacture need to
be burnt off allow ten minutes for odor to disappear.
Iron does not heat
The iron should be plugged into a 230 Volt , Whether the power switch is turned on
Iron does not steam
The water tank many be empty. Turn the steam valve to "0" and add water .Allow the iron to
heat, and then set the steam dial to the steam setting.
"how to fill the water tank".
Iron is leaking
The variable steam dial must be set on" 0",until the iron is hot . The temperature setting is too
low to produce steam. Shot of steam used too much, allow iron to re-heat.
WARRANTY
The warranty period for our products is 2 years, unless otherwise stated, starting from the
date of initial purchase or the date of delivery.
If you have any problems or questions, you can easily access our help pages,
troubleshooting tips, FAQ, and user manuals on our service site: https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you can access all available
online support, designed to best meet your needs.
If you still cannot find an answer to your question or problem, then click on "Did the answer
solve your problem?". This will direct you to the Customer Support Request Form, which
you can fill out to validate your request and get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in accordance with the usage
and specifications in the user's manual.
This warranty does not apply to packaging or transportation problems during shipment of
the product by the owner. It also does not include normal wear and tear of the product, nor
maintenance or replacement of consumable parts.
EXCLUSION OF WARRANTY
- Accessories and wearing parts (*).
- Normal maintenance of the device.
- All breakdowns resulting from improper use (shocks, failure to comply with power supply
recommendations, poor conditions of use, etc.), insufficient maintenance or misuse of the
device, as well as the use of unsuitable accessories.
- Damage of external origin: fire, water damage, electrical surge, etc.
- Any equipment that has been disassembled, even partially, by persons other than those
authorized to do so (notably the user).
- The products whose serial number would be missing, deteriorated or illegible that would
not allow its identification.
- The products subjected to leasing, demonstration, or exhibition.