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T R O U B L E S H O OT I N G
Problem
Air purifier will not turn on or
respond to button controls.
Air Quality Indicator always
stays red.
Air Quality Indicator always
stays blue, even though air
quality is poor.
Air purifier makes an
unusual noise when the fan
is on.
Airflow is significantly
reduced.
Check Filter Indicator is still
on after replacing the filters.
14
Possible Solution
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop using the
air purifier and contact
Customer Support
Securely close the filter cover so that the safety switch is
activated (see page 7).
Plug the air purifier into a different outlet.
Air purifier may be malfunctioning. Contact
(see page 18).
Clean the dust sensor lens (see page 12).
Make sure the filters are removed from their packaging and
properly in place (see page 7).
Replace the filters (see page 11).
Air purifier may be damaged, or a foreign object may be inside.
Stop using the air purifier and contact
page 18).
Do not
try to repair the air purifier.
Make sure the filters are removed from their packaging.
Press
to increase the fan speed.
Leave 38 cm / 15 in of clearance on all sides of the air purifier.
Replace the filters (see page 11).
Reset the Check Filter Indicator (see page 13).
(see page 18).
Customer Support
Customer Support
(see
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