kqueo GLASS DESK CONNECT Mode D'emploi page 26

8. Troubleshooting and error codes
Error Code
Hand controller communica-
E4
tion error
the 2 columns have different
E8
height
HOT High power temperature
LOC The controller was locked
E11 Motor 1 Unconnected
Motor 1 Hall error ( motor con-
E14 nection cable), or disconnect
of Hall line
E16 Motor 1 shutoff
E21 Motor 2 not connected
E26 Motor 2 shutoff
Cause
Check the connection between the hand controller and
the control box
Reinitialization
Wait for 18mins or unplug the desk for 15 seconds then
plug it again
Unlock the desk, keep pressing the up and down button
together till LOC disappears
Check the connection
Check the Hall signal, or replace the connection cable
to the motor
Reinitialization
Check the connection
Reinitialization
Solution
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