Troubleshooting; Common Problems; Bluetooth - Panasonic SC-HTE180 Mode D'emploi

Troubleshooting

Before requesting service, make the following checks. If
you are uncertain about some of the check points, or if
the solutions indicated do not solve the problem, refer to
"WARRANTY SERVICE" on page 17.
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Common problems

No sound.
•
Check the connections.
•
Change the cables if the connections are correct.
•
Increase the volume of the system.
• Check the audio output settings on the connected device.
• Turn off the connected device and then turn it on again.
•
The system may be overheated. Turn off the system. Wait a
few moments for system to cool down then turn the system
on again. Turn down the volume to prevent overheating.
•
Turn off the system, disconnect the HDMI cable, connect it
again, and turn the system on again.
•
If the system is connected to the TV with an HDMI cable
only, make sure that the HDMI terminal of the TV is labelled
"HDMI (ARC)". If not, connect an optical digital audio cable.
•
If the system is connected to a Panasonic TV, try turning on
this system by using the remote control of the TV.
No operations can be done with the remote control.
•
Remove the insulation sheet before you use the remote
control for the first time.
•
Examine that the battery is installed correctly.
• The battery is weak. Replace it with a new one.
•
Set the remote control code again after replacing the
battery.
•
Change the code of the remote control to match the code
shown on the main unit when they do not match
(Z "Remote control code").
The system automatically switched to standby mode.
•
You have turn on the "AUTO POWER DOWN" feature. The
system automatically turns off if there is no audio input and
when you do not use it for 20 minutes.
•
You have turned the speaker's control to the TV's
speakers. This is a feature of VIERA Link (HDAVI Control 4
or later). Refer to the TV's owner's manual for its power
saving feature.
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HDMI
This system does not operate correctly.
•
Check the HDMI connections.
•
Turn off the system, disconnect the AC power supply cord,
disconnect the HDMI cable and re-connect.
VIERA Link related operations no longer function correctly.
•
Check the VIERA Link setting on the connected devices.
•
Check the "VIERA LINK" setting of this system (Z "Setup
Menu").
•
When the HDMI connections are changed, after a power
failure or after the AC power supply cord has been
removed, VIERA Link operations may not function properly.
– Turn on all the devices that are connected to the TV with
an HDMI cable and then turn on the TV.
–
Turn off the VIERA Link settings of the TV and then turn it
on again. For details refer to the TV's owner's manual.
– While the system and the TV are connected with an
HDMI cable, turn on the TV, disconnect the AC power
supply cord of this system and then re-connect.
The first few seconds of audio cannot be heard when using
the HDMI connection.
•
This can occur during a DVD-Video chapter playback.
Change the digital audio output setting on the connected
device from "Bitstream" to "PCM".
When operating an HDMI compatible device of a different
brand, the system reacts in an unwanted manner.
•
HDAVI Control commands can use a different signal
depending on the device. In this case, set "VIERA LINK" to
"OFF" (Z "Setup Menu").
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Bluetooth

®
Pairing cannot be done.
•
Check the Bluetooth ® device status.
•
The device is out of the 10 m (33 ft) communication range.
Move the device closer to the system.
The device cannot be connected.
•
The pairing of the device was unsuccessful. Re-do pairing.
•
The pairing of the device has been replaced. Re-do pairing.
•
This system might be connected to a different device.
Disconnect the other device and try re-pairing the device.
The device is connected but audio cannot be heard through
the system.
•
For some built-in Bluetooth
audio output to "SC-HTE180" manually. Read the owner's
manual of the device for details.
Sound from the device is interrupted.
•
The device is out of the 10 m (33 ft) communication range.
Move the device closer to the system.
• Remove any interference between the system and the
device.
•
Other devices that use the 2.4 GHz frequency band
(wireless router, microwaves, cordless phones, etc.) are
interfering with the sound from the device. Move the device
closer to the system and distance it from the other devices.
•
Select "MODE 1" for stable communication.
The one-touch connection (NFC) is not working.
•
Make sure the NFC feature of the NFC-compatible device
is turned on. Touch and hold the device to the NFC
touch-area of this system again.
Playback image and sound are not synchronized.
•
Restart the playback app of the device.
devices, you have to set the
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