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Troubleshooting
Please check and confirm the following points before calling Customer
Service.
1. Is the fuel supplied to the grill?
2. Is the main shut-off valve open?
3. Are you using the correct type of fuel for the grill? ( Propane gas or Natural Gas)
4. Attempt to match-light the burner (see page 33). Check to see that other burners on the
unit operate. Clean electrode tip of any debris.
PROBLEM
1. Low heat/ Low flame when
control knob turned to "High"
2. Uneven heat
3. Burners burn with yellow
flame, accompanied by the smell
of gas.
POSSIBLE CAUSES
For natural gas - undersized supply line.
Supply pipe diameter must be sized according to installation code.
Flame Tamer Panels installed incorrectly.
Ensure Flame Tamer Panels are installed on the pins provided on the
firebox. See assembly instructions.
Pre-heat grill with main burners on high for 10 minutes.
Excessive grease and ash build on Flame Tamer Panels and in
pan.
Clean Flame Tamer Panels and drip pan regularly. Do not line drip pan
with aluminum foil. Refer to cleaning instructions.
Possible spider web or other debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See general maintenance
instructions.
Open air shutter slightly according to combustion air adjustment
instructions. (This must be done by a licensed gas fitter.)
drip
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