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Dear customer!
1. BORT GLOBAL LIMITED offers the 2-year warranty from the date
of sale for all its products. Professional and commercial tools are not
covered by the warranty. Repair is only available for a fee in this case.
2. Non-commercial use of the tools imposes limitations on the dura-
tion of its operation and restricts the intended usage to household
purposes only. The continuous operating time should not exceed 40
hours. In addition, 10-15 minute breaks are to be made after every
15 minutes of continuous operation. Ignoring this condition when
using the tools is a violation of the good operating practice (this
provision does not apply to pumps, generators, chargers and similar
equipment). Subject to the above mentioned condition, the service
life of the tools is 5 years.
When you purchase a tool, a warranty card is issued (fields with a
date of sale, model, and serial number are mandatory, other fields
can also be completed). Please keep the card together with the
sales receipt during the entire warranty period for presentation at
the service centre.
Electric tools are only accepted for warranty repairs when assem-
bled with all removable devices and their fastening elements (bus
bars, saw blades, chains, knives, trimmer heads, injectors, sprockets,
bolts, nuts, and mounting flanges) in working condition.
3. The warranty period is extended up to 3-5 years*, provided the
owner registers the electric power tool within 2 weeks after the
purchase date. The extended warranty does not cover rechargea-
ble tools, battery chargers, and supplied accessories. Registration is
only possible online at warranty.bort-global.com
Please print the registration certificate at the time of registration.
The certificate is the only confirmation of the fact of registration.
The registration certificate should be presented at the service cen-
tre together with the warranty card and sales receipt.
4. The following malfunctions are eliminated free of charge during
the warranty period:
•
Damage to the instrument, caused by the use of low-quality ma-
terials
•
Assembly defects due to the fault of the manufacturer.
5. The warranty does not cover:
•
Malfunctions of the tools caused by the failure to comply with
the operating instructions.
•
Mechanical damage (cracks, chips, mechanical damage to pow-
er cords, mechanical damage to the enclosure, etc.), damage
caused by exposure to aggressive environments and high tem-
peratures, damage induced by the ingress of liquids or foreign
matter into ventilation grids of the electric tools, as well as dam-
age due to improper storage (corrosion of metal parts, etc.).
•
Tools with defects which were caused by an overload (simul-
taneous failure of the rotor and stator), improper use (usage of
blunt, unsuitable, unbalanced, or improperly chosen replace-
ment devices), lack of maintenance or care, and use of the tools
for purposes other than the intended purpose (for example, for
processing of materials for which the tool is not intended, etc.),
as well as by the instability of electric power supply, exceeding
the standards set by EN 61000-3-2, EN 61000-3-3. Among others,
undeniable signs of an overload include: changes in appear-
ance, deformation or melting of parts and components of the
product, darkening or charring of wire insulation under high
GB
temperatures.
•
Wear parts and materials (carbon brushes, belts, rubber gaskets,
seals, guards, platforms, bus bars, gears, bearings, hubs, coil
heaters, pulleys, rollers, rods, lock buttons, etc.), components
(gears, shafts, bearings, rods, rollers, etc.) subject to deteriora-
tion due to lubrication wear-out, as well as replacement devices
(drill chucks, SDS cartridges, platforms, collets, bus bars, flexible
shafts, batteries, battery chargers, etc.) and supplies (knives,
saws, abrasives, saw blades, drill bits, drills, lubrication, etc.),
except in cases of mechanical damage of the above mentioned
products due to failures of the electric tool which are covered by
this warranty.
•
Natural wear of the tool, its parts and components (wearing out
of the resource, severe internal or external contamination, wear-
ing out of the lubrication).
•
Tools that were unsealed or repaired during the warranty period
by persons or organizations who are not legally authorized to
perform these activities.
•
Tools with removed, erased, worn out or changed serial num-
bers, including cases when the data of the electric tool does not
match the data of the warranty card.
•
Preventive maintenance of the electric tools, for example, clean-
ing, washing, lubrication.
6. Do not operate electric tools exhibiting failure symptoms (high
arcing, smell of burning, increased noise, severe vibration, uneven
rotation, loss of power). Do not use the electric tools if there is any
mechanical damage to the power cord (cracks, chips, tears, binds),
AC plug, or the enclosure of the tool.
7. During the warranty period, faulty parts and components of the
instrument are repaired or replaced free of charge. The Service Cen-
tre reserves the right to decide whether such parts and components
are to be replaced or repaired.
If a failure or malfunction is recognized by BORT GLOBAL LIMITED
as a warranty case, then it can be removed according to our own
choice by repair or replacement of the defective tool. Replaced
tools and parts become the property of the Service Centre of BORT
GLOBAL LIMITED.
8. Guidelines for the preventive maintenance of electric tools:
Regular preventive maintenance (cleaning, washing, relubrication
of bearings and gearbox, replacement of fast wearing parts) is rec-
ommended for the tools. Maintenance ensures perfect operation of
the electric tool during its entire service life cycle. The frequency of
preventive maintenance at rated load is determined according to
the natural wear of carbon brushes. Maintenance work is charged
according to the price list of the service centre. Any failures covered
by the warranty and detected in the course of maintenance are
repaired free of charge. Warranted failures, which are detected by
the diagnostics, are eliminated as agreed by the parties according
to the routine procedure.
Preventive maintenance does not extend the duration of the war-
ranty period.
Other claims, except for the above mentioned right for free remedi-
al measures, are not covered by this warranty.
9. This warranty does not affect other legal consumer rights granted
by the applicable laws.
* Depending on the model.
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