Chapter 4. Tips And Troubleshooting - Sommetrics aersleep Instructions D'utilisation

Disconnected from Wall Outlet (after double tapping
Sommetrics logo)
Indicator Light
Solid green
Solid amber
Solid red
Blinking amber
Blinking blue, green, amber, and red

Chapter 4. Tips and Troubleshooting

Issue/Possible Cause
aerSleep does not maintain an airtight seal
Object interfering with seal
Improper placement
Improper orientation
Collar damaged
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Condition
Battery fully charged and ready
for use
Battery partially charged, may
not last a full night
Battery depleted, must recharge
before use
Filter not present
System malfunction
Action
Ensure hair, clothing, jewelry
or bedding is not obstructing
aerSleep contact with skin. Clear
obstructions.
Detach and reapply in 3-steps:
1. Hold the sides of aerSleep and
position chin in the chin rest.
2. Rotate aerSleep inwards until the
upper flange rests on the jawline
and lower flange rests on the neck.
3. Confirm a good seal by rotating
your head side to side and up and
down.
Ensure vents are oriented up
towards the jawline, and aerSleep
has been evenly and symmetrically
applied.
Check for tears or punctures. If
present, contact Sommetrics'
Customer Success department.
Collar filled with neck tissue
Flange needs cleaning
System stops working
Vent or filter malfunction
Blue indicator light not present
when reconnected to a wall outlet
Indicator light(s) not present when
aerSleep plugged in
If skin of neck touches filter
when aerSleep is in use, contact
Sommetrics' Customer Success
department.
Carefully clean flange using a lint-
free alcohol wipe.
Ensure the battery is charged (a
solid green indicator light should
appear when double tapping
logo). If battery is not holding a
charge after four hours of charging,
contact Sommetrics' Customer
Success department.
Ensure vents are present and flush
(evenly seated) with collar. Ensure
filter on reverse side of pump
module is present and seated flush.
Contact Sommetrics' Customer
Success department with any
questions.
Ensure system was used within 24
hours of reconnecting. Contact
Sommetrics' Customer Success
department with any questions.
Ensure power is being delivered
to the wall outlet. Check to ensure
wall switch is on, if applicable. The
wall adapter, USB cable or USB
port may be damaged. Contact
Sommetrics' Customer Success
department.
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