Malfunctions
Errors
Appliance no longer re-
sponds.
HomeConnect is not working
correctly.
Appliance only dispenses wa-
ter, not coffee.
Appliance is not dispensing
milk froth.
No milk intake by the milk sys-
tem.
Milk froth is too cold.
Appliance is not dispensing
hot water.
Cause
Appliance has a fault.
Different causes are possible.
Empty bean container is not
detected by the appliance.
Coffee shaft on brewing unit is
blocked.
Beans are too oily and are not
falling into the grinder.
Brewing unit is not inserted
properly.
Milk system is soiled.
Milk tube not immersed in
milk.
Heavy build-up of limescale in
the appliance.
The milk system is assembled
incorrectly.
Milk tube not immersed in
milk.
Milk is too cold.
Milk system is soiled.
Troubleshooting en
Troubleshooting
Pull out the mains plug and wait
1.
10 seconds.
Re-insert the mains plug.
2.
▶
Go to www.home-connect.com.
▶
Pour in coffee beans.
▶
Clean the brewing unit.
→ "Cleaning brewing unit", Page 31
▶
Gently tap the bean container.
▶
Change the coffee variety.
Do not use oily beans.
▶
Clean the empty bean container with
a damp cloth.
▶
Slide the brewing unit right back.
▶
Clean the milk system in the dish-
washer.
→ "Cleaning the milk system",
Page 30
▶
Use more milk.
▶
Check whether the milk tube is im-
mersed in the milk.
▶
Descale the appliance.
→ "Using the descaling programme",
Page 33
▶
Assemble the milk system correctly.
→ "Cleaning the milk system",
Page 30
▶
Use more milk.
▶
Check whether the milk tube is im-
mersed in the milk.
▶
Use lukewarm milk.
▶
Clean the milk system in the dish-
washer.
→ "Cleaning the milk system",
Page 30
37