Warranty - Gong PLUS 2023 Guide De L'utilisateur

WARRANTY

TERMS OF GUARANTEE
GONG SUP 1
guarantees this Wing against any lack of conformity for the principal buyer in accordance with articles
L. 217-4 to L. 217-14 of the Consumer Code and the directives of the European Union.
DEFINITION OF DEFECT OF CONFORMITY:
• The Wing does not conform to the description given in the description.
• The Wing is unfit for the use for which it is intended.
• The Wing has a manufacturing defect, an imperfection, a bad assembly.
THE GUARANTEE OF CONFORMITY DOES NOT APPLY IF:
• You were aware of the defect at the time of purchase.
• You could not ignore the defect at the time of purchase.
• The defect results from materials that you have supplied or added.
DURATION OF THE GUARANTEE:
This Wing is guaranteed for 2 years (24 months) from the date of delivery.
LIMITS OF WARRANTY:
Despite all the attention and seriousness given to the production and control of production, no product is indestructible
and we must exclude the following:
• Normal wear.
• Impacts, scratches or any other damage caused by foreign objects.
• Damage caused in the event of a collision.
• Damage caused by an excessive inflation of the Wing.
• Damage caused by a use out of a water environment.
• Overexposure to UV, sun, moon, salt, humidity outside of sessions.
• Damage caused by use other than products intended use.
• Damage caused by improper maintenance.
• Damage caused by an hydrofoil.
• Damage caused by rigging that does not respect the recommended use.
• Damage caused by use in a shorebreak or waves that are powerful.
• Damage and personal injury caused to the user when using the Wing.
• Damage and personal injury caused by the user to others while using the Wing.
• The guarantee is valid only if the product is used for wing sup, wing foil, wing surf, for leisure use and does not cover
products used for hire, for teaching, or for competition and land-based activities.
Note that equipment which has been modified and that no longer conforms to its original configuration CANNOT be
supported by our after-sales service.
CLAIMS PROCESS
Manufacturing defects are the only ones covered by the warranty. They are beyond our control and will have passed
all the filters of our quality control. It may be for example an internal defect in the seams of the Wing. In all cases, these
defects are visible after the breakage. We kindly ask you to send us your order number, the serial number as well as
decent definition photos via our contact form, www.gong-galaxy.com/en/help-contact/ for a pre-expertise. Our
after-sales service will process your request as soon as possible. If necessary, we will ask you to return the broken
product at your expense and carefully packaged at the following address:
19, RUE FERNAND NOUVION - ZA DE BRAIS - 44600 SAINT-NAZAIRE, FRANCE
We will conduct an assessment to determine if your concern may be covered by the warranty. If the product is found
GONG SUP 1
to be defective,
we will do our best to provide you with a satisfactory answer.
EN
GONG SUP 1
undertakes to replace the product or to cover the cost of repairs. In any, and all cases
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GONG-GALAXY.COM