PROBLEM
Espresso runs out
around the edge
of the portafilter.
Small steam.
Pulsing/pumping
sound while
extracting espresso
or steaming milk.
Coffee not hot enough.
No crema.
Water leaking
POSSIBLE CAUSES
• Portafilter not inserted in the
group head correctly.
• There are coffee grounds around
the filter basket rim.
• Too much coffee in the filter
basket.
• Machine has not reached
operating temperature.
• Water tank is empty.
• Water tank is not fully inserted
and locked into position.
• Machine needs to be cleaned &
descaled.
• Steam wand is blocked or
almost blocked.
• The machine is carrying out the
normal operation of the pump.
• Water tank is empty.
• Portafilter not pre-heated.
• Coffee tamped too lightly.
• Coffee is ground too coarsely.
• Coffee beans or pre-ground
coffee are not fresh.
• The filter basket may be
blocked.
• Manual purge
• Water tank is not fully inserted
and locked into position.
EASY SOLUTION
• Ensure portafilter is completely
inserted and rotated until resistance
is felt.
• Clean excess coffee from the rim of
the filter basket to ensure a proper
seal in group head.
• Lower dose of coffee. Refer to 'Coffee
Dose and Tamping', page 13
• Allow time for the machine to reach
operating temperature.
• Fill tank.
• Push water tank down completely to
lock into place.
• Perform clean & descale cycle.
• Refer to 'Cleaning the Steam Wand',
page 18.
• No action required as this is the
normal operation of the machine.
• Fill tank.
• Rinse portafilter under hot water
outlet. Dry thoroughly.
• Tamp between 15-20kgs (or 30-40
lbs) of pressure.
• Use slightly finer grind. Refer to
'Coffee Dose and Tamping' on page
13 and 'Extraction Tips' on page 16.
• If grinding fresh whole coffee
beans, use freshly roasted coffee
beans with a 'Roasted On' date and
consume between 5–20 days after
that date. If using pre-ground coffee,
use within a week of grinding.
• Use the pin on the end of the
provided cleaning tool to unblock the
hole(s).
• Turn the steam wand directly on the
drip tray or jug before manual purge.
• Push water tank down completely to
lock into place.
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