Before Calling for Service
Before you call Customer Service:
Please check whether you can troubleshoot yourself based on the following information.
Customer Service will charge you for advice – even if the appliance is still under guarantee!
Appliance
Fault
Appliance has no refrigeration
capacity.
The light does not work.
The display does not
illuminate.
The refrigeration unit is
switching On more frequently
and for longer.
The light (LED) does not work. The LED lamp is defective.
Display indicates "E..".
Display indicates
"LOWPOWER".
Display indicates
"HIGHVOLT".
Ice Maker
Fault
The Ice Maker doesn't work.
The Ice Maker does not make
enough ice or the ice is
deformed.
Possible cause
Appliance has been switched Off.
Power failure.
The fuse has been switched Off.
The Power Plug has not been
inserted properly.
Appliance opened frequently.
The Ventilation Openings have been
covered.
Large quantities of fresh food are
placed in the freezer.
Light switch is jammed.
Electronics have detected a fault.
The line voltage falls below
the permitted limiting value.
The line voltage exceeds
the permitted limiting value.
Possible cause
Ice Maker is not connected
to the power supply.
Ice Maker does not contain any fresh
water.
Temperature in the Freezer
Compartment is too warm.
The appliance or Ice Maker has only
just been switched On.
A lot of ice has been taken.
Low water pressure.
The Filter Cartridge is blocked or
needs to be replaced.
Temperature in the Freezer
Compartment is too warm.
Remedial action
Press the POWER Button.
Check whether the power is on.
Check the fuse.
Check whether the Power Plug is secure.
Do not open the appliance unnecessarily.
Remove obstacles.
Switch Super Freezing On.
Call Customer Service.
Check whether it can be moved.
Call Customer Service.
When the line voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer,
inform the energy supply company.
When the line voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer,
inform the energy supply company.
Remedial action
Call Customer Service.
Ensure that the water is properly connected.
Set temperature slightly colder in the
Freezer Compartment.
Approximately 24 hours is needed until ice
production starts.
Approximately 24 hours is needed until
the Ice Cube Container is filled again.
Connect the appliance to the stipulated
water pressure only (see chapter
"Connecting Appliance", section "Water
Connection").
Exchange the Filter Cartridge.
Set temperature slightly colder
in the Freezer Compartment.
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