FeinTech VSP01222 Instructions D'utilisation page 13

Troubleshooting
Problem
No picture, no sound / drop-
outs
No picture, no sound
No picture, no sound
No picture, no sound on Full-
HD Display
No sound on tv
No sound on tv
No sound on soundbar
No sound on soundbar / Sonos Soundbar has no regular HDMI
No sound on AV-Receiver
No picture on Full-HD display
with 4k signal
Incorrect colours on Full-HD
display
Incorrect contrast / picture
too bright or too dark on one
display
Wrong picture contrast
No 3D video selectable
No VRR / Freesync selectable
No 4K 120Hz selecteable
QHD monitor (1440p) displays
only Full-HD (1080p)
Cause
HDMI cable too long
wrong HDMI input selected
wrong format selected or HDMI
handshake failed
Player outputs 4k, default EDID
mode 4K 60Hz selected
unsupported audio format
selected
unsupported audio format
selected
Output connected to HDMI-
ARC (output)
input, only HDMI-ARC
unsupported eARC activated
1080p 50/60Hz resolution not
supported by display, maybe
only 1080i or 25Hz
Player outputs Dolby Vision or
HDR10+ feed
Different colour space setting Set the displays to the same
No usual home cinema player
connected, e.g. PC
4K TV does not support 3D
HDMI 2.0 does not support it
HDMI 2.0 does not support it
Scaler processes 2160p to
1080p for 4K feed
13
Solution
use shorter HDMI cables < 5 m
press button to switch to
correct HDMI input
briefly unplug all units from the
mains and restart
connect TV to output 1 and
select EDID Copy mode
Connect TV to output 1 and
select EDID Copy mode
Listen to sound only via sound
system (e.g. for DTS, HD audio)
use regular HDMI Input on
soundbar (if available)
Operate soundbar at the TV's
HDMI-ARC connector
switch off eARC on TV
Set lower resolution or refresh
rate on player or connect
Full-HD display to output 1 and
select EDID Copy mode
switch off HDR on player
colour space, e.g. set both to
YUV colour space or to RGB
limited
use EDID Copy mode or adjust
display
Connect 3D display to output 1
and select EDID Copy mode
switch off VRR / Freesync
select 4K 60Hz
connect QHD monitor to output
1 and use EDID COPY mode