/H 7DEOHDX GpFULW FKDTXH FRQQHFWHXU SpULSKpULTXH HW LQWHUIDFH GH O DUGRLVH
6W\OLVWLF /7 & &KDFXQH GHV LF{QHV LOOXVWUpHV HVW UHSURGXLWH HQ VXULPSUHVVLRQ VXU
OD KRXVVH GH O DUGRLVH
7DEOHDX &RQQHFWHXUV SpULSKpULTXHV HW LQWHUIDFHV
&RQQHFWHXU
5pI
SpULSKpULTXH
ILJ
&RQQHFWHXU
G DOLPHQWDWLRQ
HQ FRXUDQW
FRQWLQX
3RUW 86%
&RQQHFWHXU
SRXU &DUG%XV
3&0&,$
3ULVH MDFN SRXU
PLFURSKRQH
3ULVH MDFN SRXU
FDVTXH DXGLR
3RUW ,U'$),5
0RGHP
,F{QH GH
O DUGRLVH
&RQQHFWH XQH VRXUFH GH FRXUDQW H[WpULHXUH WHOOH
TX XQ DGDSWDWHXU VHFWHXU RX XQH DOLPHQWDWLRQ
DOOXPHFLJDUHV
&RQQHFWH j O DUGRLVH GHV SpULSKpULTXHV
FRPSDWLEOHV 86% 8QLYHUVDO 6HULDO %XV /H SRUW
86% % VH WURXYH GDQV OD PLQL VWDWLRQ G DFFXHLO
6W\OLVWLF /7 & RSWLRQQHOOH
5HoRLW XQH FDUWH 3&0&,$ GH W\SH ,,
3HUPHW GH FRQQHFWHU XQ PLFURSKRQH H[WHUQH /H
PLFURSKRQH LQWHUQH HVW GpVDFWLYp TXDQG YRXV
EUDQFKH] XQ PLFURSKRQH H[WpULHXU
3HUPHW GH FRQQHFWHU XQ FDVTXH DXGLR VWpUpR RX
GHV KDXWSDUOHXUV H[WpULHXUV DOLPHQWpV /H
KDXWSDUOHXU LQWHUQH HVW GpVDFWLYp TXDQG YRXV
EUDQFKH] XQ FDVTXH DXGLR RX GHV KDXWSDUOHXUV
H[WpULHXUV
8Q pPHWWHXU UpFHSWHXU LQIUDURXJH LQWpJUp j
O DUGRLVH YRXV SHUPHW GH FRPPXQLTXHU DYHF
G DXWUHV SpULSKpULTXHV FRQIRUPHV j OD YHUVLRQ
GH OD QRUPH ,U'$ /D SRUWpH HIILFDFH GHV
FRPPXQLFDWLRQV LQIUDURXJHV HVW G HQYLURQ XQ
PqWUH GDQV XQ pYHQWDLO GH GHJUpV GH SDUW HW
G DXWUH GH O D[H $XFXQ REVWDFOH QH GRLW
LQWHUURPSUH OH WUDMHW GX IDLVFHDX LQIUDURXJH HQWUH
OH SRUW ,U'$ GH O DUGRLVH HW O pPHWWHXU UpFHSWHXU
,U'$ GX SpULSKpULTXH
&RQQHFWH XQH OLJQH WpOpSKRQLTXH DX PRGHP
LQWHUQH RSWLRQQHO j O DLGH G XQH ILFKH WpOpSKRQLTXH
5- VWDQGDUG
&RQQHFWHXUV HW LQWHUIDFHV SpULSKpULTXHV
2EMHW