Troubleshooting
Problem
hopper still contains
Grinder is making a
very loud sharp noise.
Appliance disposes of
watery.
be removed.
Disposal Drawer
cannot be removed.
Internal drip tray is
No steam or hot water
is coming out of the
steam wand.
Steam or hot water
have stopped
dispensing
mid-process.
Poor crema formation
and weak espresso.
Cause
Internal coffee outlet is blocked.
Beans are too oily and do not slide freely
into the grinder.
completing or power outage during brew
cycle.
Bean container is empty and grind amount
did not meet standards for good strength
beans can also get stuck and result in
Commonly occurs on first brewing cycle.
Coffee brewer is dirty.
Grinder setting is too coarse.
Disposal Drawer can only be removed
when the appliance is not mid-function.
Water tank is empty.
extraction.
Solution
Clean the coffee grinder shoot. Refer
Stir the beans in the container to allow
them to slide down and avoid using oily
beans if possible.
Stop operations and call service.
next brew.
Remove the coffee brewer and clean.
a smaller setting during grinding
operation.
coffee settings.
Refill coffee bean container.
wait until function is complete before
removing, Replace service door to
ensure continuous function.
Wait until you hear no more sounds
service door to try and remove again.
Remove the coffee brewer and clean.
NOTE: If coffee brewer has not
returned to neutral position, call service
function is complete before attempting to
remove the disposal drawer.
are larger.
Stop the cycle, unplug the machine,
clear the steam wand spout using the
cleaning tool as directed.
Refill the water tank to continue process.
Restart the function.
Adjustments may be made using the
SmartHQ app for high altitude settings.
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