Troubleshooting
Problem
Appliance does not
work/does not turn
on.
No or delayed
response from
pressing buttons on
control panel.
enough.
come out of spout.
slower than normal
Espresso shot has
no crema.
Steam wand is not
making enough
microfoam
Appliance takes too
long to heat up.
Water tank is empty
but "Add Water" alert
does not show up.
Internal Drip Tray
amount of water.
Cause
No power is connected to the appliance.
Panel may be dirty or wet.
Electromagnetic interference.
Cup is not preheated.
Excessive scale has built up.
Empty system function may have been
used.
Something is blocking the spout.
Coffee beans are not fresh.
Brew temperature is incorrect for this type
of coffee.
blocking the output.
Improper form or technique.
Excessive scale has built up.
Water sensor is detecting water on the
outside of the water tank.
Coffee powder is too fine, coffee can not
pass through grounds.
Restriction in the coffee or steam nozzle.
internal tubing.
Solution
Unplug the machine and clean the panel
with cloth provided and ensure panel
is dry.
Unplug the machine. Wait a few minutes
then plug back in.
Run hot water into the cup and swirl it
lightly around to heat up the cup before
brewing espresso.
Dispense hot water to warm up the
coffee brewer.
Descale the appliance as directed on
page 17.
Run the hot water function until water
starts dispensing.
Run the hot water function until water
starts dispensing.
Run the hot water function until water
starts dispensing.
Adjust the coffee grinder so the grounds
are slightly larger or until the water flow
is back to normal.
Adjust coffee bean grind size to a
smaller setting during grinding operation.
Change or use appropriate coffee beans.
Connect appliance to SmartHQ app and
change temperature.
Refer to Care and Cleaning section.
appliance on page 17.
appliance on page 17.
and interior of the water tank housing
completely dry.
Avoid pouring water directly into the
water tank. It is recommended to pull
machine.
Adjust coffee bean grind size to a larger
setting during grinding operation.
Check for restrictions.
Descale the appliance.
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