Honeywell Home CHC8480W Mode D'emploi page 11

even if it is partitioned by glass/ door. You will need to test
the camera with the detector to ensure that it is working and
sending alerts to the app.
Will this camera always listen for smoke alarm sound
AND any other sound detection as well?
We programmed the camera to detect any sound which
meets certain criteria on the sensitivity level at which you
configured the camera. The camera will send the smoke
alert notification if the detected sound gets classified as
a smoke alarm (based on internal libraries), otherwise the
camera will send out the notification simply as "sound
detected".
Can I program my camera to receive audio alerts from
beeping smoke alarms only, and no other audio sounds?
Not right now. However, we continue to upgrade the App
features and this customization could be part of future
releases of the App.
My camera keeps sending me many sound detected alert
notifications every day. What should I do? Is there a way
to avoid this?
As our camera's microphone sensitivity is very sharp,
it will report whatever audio it hears and discerns in
your premises. To avoid getting inundated with many
notifications, you can adjust the audio sensitivity level
and set it as "Low" on our sound configuration page on
the Honeywell Home App. Once you change the audio
sensitivity level you should retest the detector and camera
to ensure that the intelligent sound detection feature is
working and that alerts are being sent to the app.
My camera is working fine, but I hear no audio in the
stored video clip. Why?
Please check if the volume on your smart device is turned
on. If the volume on your smart device is set correctly, and
you still don't hear audio in your video clip, try power cycling
the camera (unplug the camera's power outlet, wait for
about 30 seconds and power the camera back on. Wait for
the camera to reboot, and that should solve the problem).
What will the camera do next, once it detected beeping
smoke alarm sound? Will it also send a message to a fire
station?
As this is a Do-It-Yourself camera, it would not notify fire
station. For further peace of mind, you can upgrade to
professionally monitored security from Resideo.
The camera will send you an in-app and email notification
like any other audio or motion detected event. It could take
up to 30 seconds or more, subject to your network and Wi-Fi
performance, for the notifications to be sent across. The
camera would also generate a 30 second video clip that can
be accessed via the App.
Are these cameras recording everything and sending to
any other private cloud service?
No. Unlike other products on the market, our cameras do not
hog your bandwidth with continuous recording. We also take
customer data privacy and security seriously and provide
end to end encryption and security in our cameras and
cloud implementation, which includes AES 256 encryption,
hardware authentication crypto-encryption, secure session
and streaming authentication, etc.
The cameras are designed to detect any suspicious motion
and/or any sound (including smoke alarm sound) at your
home. The detection algorithm operates on the camera
firmware and the notifications are relayed to you via the
cloud.
In the event of a motion or audio detected event, only
detected sound will be recorded for 30 seconds and sent
to the cloud for you to view the clips through your App or
download the clip to your smart device memory as required.
How long will it take to create recorded video, once the
camera detects smoke alarm or any other sound?
The process starts almost immediately, but it could take 30
seconds or longer depending on your network and Wi-Fi
performance to view the new clips on your Honeywell Home
App.
My smoke detector is 10/20 years old. Will this camera
detect the sound?
It should, but you should test the compatibility of the
detector and the camera before first use by following the
testing procedure described in this FAQ.
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