Jackery Explorer 2000 Pro Manuel D'utilisation page 8

FAQ
Q: Can the product be brought on board a plane?
A: No, because this product is a lithium battery. According to the International Standards &
Regulations for the Transportation of Hazardous Materials, no lithium batteries with more than 100
watt hours may be allowed in carry-on bags.
Q: Why is there sound when using?
A: The product adopts an air-cooled system, and the built-in fan helps the product to cool better.
Slight noise when using is normal.
Q: Can I charge the Jackery Explorer 2000 Pro while a device
is plugged in?
A: Yes, you can. When charged with AC input, it supports a maximum power output of 1800W. When
charged with AC input + DC input ( i.e. solar charging or car charging) simultaneously - it supports a
maximum power output of 1800W. When charged with DC input (i.e. solar charging or car charging), it
supports a maximum power output of 2200W.
Q: How to keep this product when it is not used for a long time?
A: If the battery is to be unused for a long time (more than 3 months), it should be maintained at
60-80% of the rated capacity (it's recommended to check and charge every 3 months). Store it in a dry
and cool place with temperature range between 0 ℃~40 ℃, and humidity 0%~60%. Avoid contact
with corrosive substances, and far from fire and heat sources.
Q: Can it be used to jump start a car?
A: We are very sorry, but it cannot be used to jump start a vehicle. However, it can be used as power
supply for automobiles. You can recharge the car via a Jackery power supply cord, which is available
for purchase separately.
Q: Why is the output to the low-power device automatically turned off
after several hours?
A: In case of forgetting to turn off the output (causing the battery to drain), the Low Power Mode will be
turned off by default. That is, when the port is connected to a small load device(AC Output≤25W, USB
Output≤2W, Car Port≤2W) for 12 hours, the device will automatically be turned off. In case you want to
resume recharging, press the car port button/USB button/AC button to restart the device. If you want to
turn on the Low Power Mode, long press the AC Button and DISPLAY until the Low Power Mode icon
appears on the screen. If you need to turn off the Low Power Mode, repeat the above operation until
Q: Why does the USB Output operation indicator light up,
load device has no charging input or can't work normally?
A: Please check whether the load device is broken firstly. If the device is normal, press the USB Button
to restart the output.
the
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EN EN
Troubleshooting
Errors
Error Code
(F0-F9)
High temperature warning
Low temperature warning
Types
BMS communication failure Contact after-sales service
inverter communication failure
Contact after-sales service
charging module
Contact after-sales service
communication failure
battery failure Contact after-sales service
battery over-voltage Contact after-sales service
battery under-voltage Contact after-sales service
inverter error Contact after-sales service
charging module error Contact after-sales service
Resolve the problem by pulling
out plug or electrical appliances,
Overcurrent/short circuit charging
the product can recover itself.
or discharging protection
If not solved, please contact our
after-sales service.
Resume operation by pulling out
DC output overcurrent/short
electrical appliances, the product
circuit protection
can recover itself. If not solved,
please contact our after-sales service.
The product can recover itself
after battery is cooled
The product can recover itself
after the ambient temperature
increases
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Solutions