Service And Support; Model And Serial Numbers - sunjoe AJ801E Mode D'emploi

Troubleshooting
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WARNING!
Only perform the steps described within these instructions!
All further inspection, maintenance and repair work must be performed by an authorized service center or a similarly qualified
specialist if you cannot solve the problem yourself!
Suspected malfunctions, disturbances or damages are often due to causes that the user can fix themselves. Follow the below
troubleshooting guidelines when checking the unit. In most cases, the problem can be resolved quickly and the dethatcher can
be restored to proper working order.
Problem
Motor does not start
Product does not reach
full power
Unsatisfying result

Service and Support

If your AJ801E electric scarifier + dethatcher requires service or maintenance, please call 1-866-SNOWJOE (1-866-766-9563)
for assistance.

Model and Serial Numbers

When contacting the company, reordering parts or arranging service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal located on the housing of the unit. Copy these numbers into the
space provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
A J 8 0 1 E
Serial #:
Possible Cause
a) Not connected to power supply
b) Power cord or plug is defective
c) Other electrical defect to the product
d) Lock-off button not pressed
a) Extension cord not suitable for
operation with this product
b) Power source (e.g. generator) has
too low voltage
c) Air vents are blocked
a) Cutting device worn
b) Scarified material exceeds capacity
c) Scarifying depth is incorrect
13
Solution
a) Connect to power supply
b) Contact an authorized service agent
c) Contact an authorized service agent
d) Press lock-off button first, then the
start/stop lever
a) Use a proper extension cord
b) Connect to another power source
c) Clean the air vents
a) Replace the tine cylinder (see page 11)
b) Only scarify materials according to
capacity of the product
c) Adjust depth