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Troubleshooting
Problem
Possible Causes
Low heat / Low flame
For propane - improper lighting
when valve turned to
procedure.
high.
For natural gas - undersized supply
line.
For both gases - improper preheating.
Excessive flare-ups/
Sear plates installed incorrectly.
uneven heat.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Burners burn with yellow
Possible spider web or other debris, or
flame, accompanied by
improper air shutter adjustment.
the smell of gas.
Flames lift away from
Improper air shutter adjustment.
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Rear and Side burners
Dead battery / or installed incorrectly.
will not light with the
igniter, but will light with
Loose electrode wire or switch
a match.
terminal wires.
Lifting flames on burner.
Main burner will not light
Jet-fire outlet is dirty or clogged.
with the igniter, but will
light with a match.
Humming regulator.
Normal occurrence on hot days.
Burners will not cross
Dirty or corroded cross light brackets.
light each other.
"Paint" appears to be
Grease build-up on inside surfaces.
peeling inside lid or
hood.
Solution
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instructions.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done
by a qualified gas installer.)
Close air shutter slightly according to
combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
Close air shutter slightly - see previous
problem.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See cleaning
instructions.
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