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12. Troubleshooting guide
The table below contains a list of fault symptoms and explains what you can do to remedy the problem
if your equipment fails to work properly. If the problem still persists after working through the list,
please contact your nearest service workshop.
Fault
The equipment
does not start.
The equipment
starts but does
not develop its full
power.
The engine does
not run smoothly.
Engine smokes
excessively.
Saw chain is dry.
Chain/guide bar
is hot.
Pole saw judders,
vibrates or does not
saw properly.
For Customer Service:
Please call 877-713-3189 (Toll Free), or email: Support@fot-usa.com
Possible cause
- Correct starting procedure not
followed
- Sooted or damp spark plug
- Incorrect carburetor setting
- Incorrect choke lever setting
- Incorrect carburetor setting
- Incorrect electrode gap on the
spark plug
- Incorrect carburetor setting
- Incorrect fuel mix
- Incorrect carburetor setting
- No oil in the tank
- Vent in the oil tank cap is blocked
- Oil outlet blocked
- No oil in the tank
- Vent in the oil tank cap is blocked
- Oil outlet is blocked
- Chain is blunt
- Chain is overtensioned
- Chain is undertensioned
- Chain is blunt
- Chain is worn
- Saw teeth point in the wrong
direction
- Follow the instructions for starting
- Clean the spark plug or replace it
with a new one
- Contact an authorized customer
service.
- Set the choke lever to "ON".
- Contact an authorized customer
service.
- Clean the spark plug and adjust the
plug
- Contact an authorized customer
service.
- Use the correct fuel mix (see fuel
mixing table)
- Contact an authorized customer
service.
- Top up with oil
- Clean the oil tank cap
- Clear the oil outlet
- Top up with oil
- Clean the oil tank cap
- Clear the oil outlet
- Re-sharpen or replace the chain
- Check the chain tension
- Adjust the chain tension
- Re-sharpen or replace the chain
- Replace the chain
in the correct direction
16
Remedy
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