TROUBLESHOOTING
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
If you experience
Washer not performing as expected (cont.)
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling
Not cleaning or
removing stains
Possible Causes
High speed spins extract more
moisture than traditional top-load
washers.
Check for proper water supply.
Energy-saving controlled
wash temperatures.
Check for proper water supply.
Using too much detergent.
Washer not loaded as recommended.
Using too low a water level selection.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Washer not loaded as recommended.
Washer not loaded as recommended.
Adding detergent on top of load.
Using too low a water level selection.
The high spin speeds combined with airflow during the final
spin can cause items near the top of the load to develop dry
spots during the final spin. This is normal.
Check that hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures
than your previous washer. This includes cooler hot and warm
washes.
Check that hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Choose a water level that matches the load being washed.
Add a 2nd Rinse to the selected cycle.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. See the "Cycle Guide" to match your load with the best
cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Add detergent, oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
Choose a water level that matches the load being washed.
Solution
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