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BASIC WARRANTY
Twin-Star International, Inc. (hereinafter referred to
collectively as the ("Company") warrants that your
new Classic Flame Electric Fireplace is free from
manufacturing and material defects for a period of
one year from date of purchase, subject to the fol-
lowing conditions and limitations.
1. This electric fireplace must be installed and
operated at all times in accordance with the
installation and operating instructions furnished
with the product. Any unauthorized repair,
alteration, willful abuse, accident, or misuse of
the product shall nullify this warranty.
2. This warranty is non-transferable, and is made
to the original owner, provided that the pur-
chase was made through an authorized sup-
plier of the company.
3. The warranty is limited to the repair or replace-
ment of part(s) found to be defective in mate-
rial or workmanship, provided that such part(s)
have been subjected to normal conditions of
use and service, after said defect is confirmed
by the Company's inspection.
4. This warranty does not cover the light bulb(s)
included with the Classic Flame Electric
Fireplace.
5. The Company may, at its discretion, fully dis-
charge all obligations with respect to this war-
ranty by refunding the wholesale price of the
defective part(s).
6. Any installation, labor, construction, transporta-
tion, or other related costs/expenses arising
from defective part(s), repair, replacement,
or otherwise of same, will not be covered by
this warranty, nor shall the Company assume
responsibility for same.
7. The owner/user assumes all other risks, if any,
including the risk of any direct, indirect or con-
For Customer Ser vice:
E-Mail: parts@twinstarhome.com
In English Call: 866-661-1218
En Français Call: 866-374-9203
En Español Call: 866-661-1218
1 YEAR LIMITED WARRANTY
For Classic Flame™ Electric Fireplace Models
sequential loss or damage arising out of the
use, or inability to use the product, except as
provided by law.
8. All other warranties – expressed of implied –
with respect to the product, its components and
accessories, or any obligations/liabilities on
the part of the Company are hereby expressly
excluded.
9. The Company neither assumes, nor authorizes
any third party to assume, on its behalf, any
other liabilities with respect to the sale of the
Charmglow product.
10. The warranties as outlined within this docu-
ment do not apply to non Classic Flame acces-
sories used in conjunction with the installation
of this product.
This warranty is void if:
a. The fireplace is subjected to prolonged periods
of dampness or condensation.
b. Any unauthorized alteration, willful abuse, acci-
dent, or misuse of the product.
c. You do not have the original receipt of
purchase.
IF WARRANTY SERVICE IS NEEDED
Contact the Company at parts@twinstarhome.com
or 1-866-661-1218. Make sure you have your war-
ranty, your sales receipt, location of purchase and
the model/serial number of your Charmglow prod-
uct.
For updates and revisions to this manual
please see our website
www.twinstarhome.com/instructions
E-9
Twin-Star International, Inc.
Delray Beach, FL 33483
Made in China
Printed in China
revised 04/27
© 2006, Twin-Star International, Inc.
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