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Notes :
1. Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country
or region where service is performed.
Prior to on-site warranty service, customers are required to go through
problem determination with an IBM service specialist call center
technician.
2. A warranty period of 1 year on parts and 1 year on labor means that IBM
will provide warranty service without charge for:
a. parts and labor during the first year of the warranty period.
b. parts only, on an exchange basis, in the first year of the warranty
period.
IBM will charge you for any labor provided in performance of the
repair or replacement(s) in the first year of warranty period.
3. The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a
glossary of terms used in the Statement of Limited Warranty, Frequently
Asked Questions (FAQ), and links to Product Support Web pages. The IBM
Statement of Limited Warranty is available from this Web site in 29
languages in Portable Document Format (PDF).
Tableau C-1. Machine Type XXXX
Country or region
Execute diagnostics:
The IBM service specialist will assist with determining if your equipment is
functioning as specified. It may be necessary to isolate the failing
xSeries/Netfinity and/or IBM component from any active production
environment in order to execute diagnostics and perform defect isolation
routines. It is the responsibility of the customer to make the IBM system
and/or IBM components available for the execution of diagnostics and the
defect isolation routines.
Check software:
The IBM service specialist will assist you to ensure that the proper BIOS,
firmware, device drivers and other supporting IBM software have been
installed and configured correctly. This may require gathering information
about the relevant software levels manually or having to run IBM approved
utilities to capture this information. If necessary, your server may need to be in
an isolated environment. It is the responsibility of the customer, with the
Warranty period
Parts - 1 year; Labor - 1
year
Annexe C. Product warranty and support information
Service delivery methods
C-3
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