Guarantee Conditions And Complaints Procedure - Intenso Memory Center Notice D'utilisation

GUARANTEE CONDITIONS AND
COMPLAINTS PROCEDURE
Dear Customer,
Our highest priority is customer satisfaction. If, despite our strict IHQ quality guidelines, you
discover any deficiencies in your Intenso product, then in addition to your legal guarantee rights, Intenso
International GmbH (guarantor) grants you a voluntarily, two-year guarantee for this product in
accordance with the following conditions: Intenso International GmbH guarantees that the product is
free of material and manufacturing defects if the product is used in accordance with the operating manual.
In a guarantee claim, Intenso International GmbH shall replace the product. Intenso International
GmbH does not commit to any services that go above and beyond this, for example compensation
for damages or expenses. The guarantee does not constitute liability on the part of Intenso
International GmbH for the loss of data. The guarantee applies for two years after purchase by
the end consumer and buyer (guarantee period). The sales receipt must be kept and a copy
submitted to determine the guarantee period. The guarantee services are available to you in the
countries of the European Economic Area (EEA) as well as in Switzerland (territorial scope).
Guarantee claims are excluded in the following cases:
failure to observe the operating manual
wear of parts that wear out over the course of time, such as batteries for example
misuse or improper handling, installation or use
vibrations or electrostatic discharge of the product, the effects of heat or moisture on the
product that are outside the product specifications
damage, scratches or wear
unauthorised changes, opening the housing, interventions or repairs
damage from other devices, force majeure or transport
For smooth processing in a guarantee claim (complaint), we ask you to observe the following
points:
1. Request an RMA number for the return shipment (Intenso return document). It can be obtained
on the homepage, by e-mail or via the service hotline.
Email (technical support):
Email (RMA number):
Internet:
Phone (technical support):
2. After a review and release, you will receive the corresponding Intenso return document within
three workdays (by e-mail or fax). This document is valid for 14 days and authorises you to send
the product back. We do not grant any entitlements by accepting the product. They only come
about after completion of a final assessment of the complaint.
3. If the product subject to complaint is no longer in our product range, we will offer you a comparable
article as a replacement product. If you are not in agreement with the replacement product, then we
ask you to process the complaint via the sales outlet from where you originally purchased the product.
4. Important: Pack the product including the copy of the sales receipt and all the accessories in a
way that is safe to transport. The RMA number must be clearly visible on the package.
The package must have sufficient postage. Intenso International GmbH only accepts return
shipments that comply with all these conditions.
5. A return shipment of foreign articles that were sent in by mistake is not possible.
6. The processing time for complaints can be up to four weeks.
7. Please send the package to the following address of the guarantor
INTENSO INTERNATIONAL GMBH I Service Center (your RMA number)
Kopernikusstraße 12-14 I D-49377 Vechta
support@intenso-international.de
rma@intenso-international.de
www.intenso-international.de
+49 (0) 4441 – 999 111
EN - Page 7 of 7
(weekdays 9am - 4.30pm)