Medion MD 16623 Mode D'emploi page 132

14.1.3. Service Hotline
Before sending the device to the warranty provider, you must contact us via
the Service Hotline or the Service Portal. This ensures that you receive further
information on how to make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for
user training for software and hardware or reading the manual , nor does it provide
support for third-party products.
14.2. Special warranty conditions for repair on site or
replacement on site
If there is an entitlement to on-site repair or replacement, the specific warranty
terms and conditions for on-site repair or replacement shall apply to your product.
The following provisions must be ensured by you for carrying out repairs or
replacements on site:
• Personnel from the warranty provider who arrive at your premises for the above-
mentioned purpose must have unrestricted, safe and immediate access to the
devices.
• Telecommunication facilities required by these personnel for the proper
DE
FR
NL
EN
133 of 134