The warranty does not cover errors relating to the playback of data media that have
been created in an incompatible format or as a result of using unsuitable software.
If it is discovered during the repair that the fault concerned is not covered under
warranty, the warranty provider reserves the right to invoice the customer for the
costs already incurred in the form of a flat-rate handling charge, as well as to charge
the customer for the materials and labour required for the repair after submitting a
cost estimate. You will be informed in advance as the customer about these repair
charges; you are responsible for accepting or rejecting the repair process.
14.1.2. Exclusions
Malfunctions and damage to the device caused by external influences, accidental
damage, improper use, changes made to the product, modifications, upgrades,
the use of third-party parts, neglect, viruses or software faults, improper transport,
improper packaging or loss during the return of the product are not covered by the
warranty issued by the warranty provider.
The warranty will be invalidated if the fault to the device is caused by maintenance
or repair carried out by someone other than a service partner authorized by the
warranty provider. The warranty will also be invalidated if labels or serial numbers
on the device or a component of the device have been modified or made illegible.
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