Problem
Machine does not turn
on. Warning light 9 off.
M a c h i n e d o e s n o t
dispense.
Coffee is not correctly
dispensed.
Coffee is dispensed
only in drops.
Neither hot water nor
steam is dispensed.
Water spills out the drops
collection pan.
Cappuccinos are not
creamy enough.
Machine blocked
(switched on but unable
to dispense).
The table above lists the solutions to the problems that may occur. For other failures not
included in the chart above, contact the nearest authorised service centre.
All manuals and user guides at all-guides.com
Troubleshooting
Possible causes
Machine not connected to the
mains.
Electrical problem.
Failure signalled by an
intermittent warning light 9.
Pod incorrectly placed.
Coffee dispenser blocked.
Dispensing tube clogged.
High water level in the pan.
Milk not cold enough.
S t e a m d i s p e n s i n g t u b e
clogged.
Dispense request with open lid,
for four subsequent times.
P o d h o l d e r i n c o r r e c t
functioning.
Solution
Connect the machine to the
mains; see the 'Installation'
s e c t i o n .
C o n t a c t
authorised service centre if
required.
Make sure that the rating
values match the mains rating.
Refer to the 'Warnings' table.
Wait until the preset coffee
dispensing process finishes
and repeat it using a new pod
this time, see the 'Coffee
Preparation' section.
Carry out a washing cycle for
the coffee dispenser; see the
'Instructions for Machine Use'
section.
Clean the hot water / steam
dispensing tube with a needle.
(Do this with machine off).
Empty the pan and resume
regular operation; see the
' D r o p s c o l l e c t i o n p a n
cleaning' section.
Always use milk at fridge
temperature.
Clean the tube; see the
'Cleaning after Use' section.
Failure signalled by intermittent
red and green LED flashing.
Turn the appliance off and
then on again. If the problem
persists, contact the nearest
service centre.
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