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Troubleshooting guide
CONCERN
Lack of suction
No milk being
expressed
Pain in the
breast area
when expressing
Milk is drawn
up the Let-down
Massage Cushion
Lost or
broken parts
SOLUTION
• Check that all pump parts have been
assembled correctly and that the valve
is positioned correctly.
• Ensure that the silicone diaphragm and
Let-down Massage Cushion are fitted securely
to the pump body and a perfect seal is created.
• Make certain that the control handle is firmly
in place.
• Ensure the pump is correctly assembled and
that suction is being created.
• Relax and try again, as expression may improve
after practice.
• Refer to the 'Hints to help you succeed' section.
• You may be squeezing too hard. You do not need
to use all the suction the pump can generate.
• Try squeezing the handle more gently and
remember the 2-3 second pumping rhythm.
• Consult your health professional/
breastfeeding advisor.
• Remove and re-fit the Let-down Massage Cushion
to ensure it is firmly attached and pushed far
enough down the centre of the funnel.
• Try leaning slightly forward.
• Contact Philips AVENT Customer Services for
replacements (see back cover for contact details).
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