Troubleshooting - Metek Powervar GTS Serie Manuel De L'utilisateur

7.0 TROUBLESHOOTING

Problem
UPM does not power
up and has no audible
alarm
UPM Overload LED's
are illuminated and
continuous audible
alarm sounds
Low/Replace Battery
LED is illuminated
Site Wiring Fault LED is
illuminated
Backup time is less than
expected
UPM is normal, but
the computer will not
turn on.
MopUPS Express is not
working
Troubleshooting
The troubleshooting information provided in this section should help you
discover the cause of most commonly encountered difficulties. Before
following the troubleshooting steps provided, be certain that you have
verified the following items:
•The UPM should be plugged into a properly working outlet.
• The line voltage to the UPM is within specified boundaries.
• The circuit breaker on the rear panel of the UPM has been reset.
• The battery enable plug(s) is installed.
A01-00030 Rev D
Possible Cause
1. On/Off Button not
pressed long enough
2. No incoming line
voltage or voltage too
high or too low
3. UPM input power
cord is not plugged in
4. Rear panel circuit
breaker is tripped
UPM is overload
Battery voltage is too
low or battery is dead
Site wiring problem
Battery is not fully
charged or battery is
dead
Computer input power
cord is loose or not
connected
1. Wrong interface
cable
2. Computer's serial
port has not been
properly configured
3. Computer's I/O card
is bad
Action you should take
1. Press and hold the On/Off switch for 3 seconds min.
2. Check wall socket and test for proper line voltage.
3. Plug in input power cord.
4. Reduce load and reset circuit breaker.
Reduce load by removing the least critical load items
from the UPM output.
Recharge battery for at least six hours and reset UPM. If
LED is still illuminated, replace the battery.
Contact a qualified electrician to verify wiring at this site.
Recharge battery for at least eight hours and retest back
up time.
Connect the power input power cord.
1. Purchase the correct cable.
2. Check to see that the port is enabled in the CMOS
settings. Also check for the IRQ conflicts. Make sure
settings match those found in MopUPS Express.
3. Replace I/O card.
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