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Standard Limited Product Warranty ("Limited Warranty")
RISCO Ltd. ("RISCO") guarantee RISCO's hardware products ("Products") to be free from defects in materials and
workmanship when used and stored under normal conditions and in accordance with the instructions for use
supplied by RISCO, for a period of (i) 24 months from the date of delivery of the Product ( the "Warranty Period").
This Limited Warranty covers the Product only within the country where the Product was originally purchased and
only covers Products purchased as new.
Contact with customers only. This Limited Warranty is solely for the benefit of customers who purchased the
Products directly from RISCO or from an authorized distributor of RISCO. RISCO does not warrant the Product to
consumers and nothing in this Warranty obligates RISCO to accept Product returns directly from end users who
purchased the Products for their own use from RISCO's customer or from any installer of RISCO, or otherwise provide
warranty or other services to any such end user directly. RISCO's authorized distributor or installer shall handle all
interactions with its end users in connection with this Limited Warranty. RISCO's authorized distributor or installer
shall make no warranties, representations, guarantees or statements to its end users or other third parties that suggest
that RISCO has any warranty or service obligation to, or any contractual privy with, any recipient of a Product.
Remedies. In the event that a material defect in a Product is discovered and reported to RISCO during the Warranty
Period, RISCO shall accept return of the defective Product in accordance with the below RMA procedure and, at its
option, either (i) repair or have repaired the defective Product, or (ii) provide a replacement product to the customer.
Return Material Authorization. In the event that you need to return your Product for repair or replacement, RISCO
will provide you with a Return Merchandise Authorization Number (RMA#) as well as return instructions. Do not
return your Product without prior approval from RISCO. Any Product returned without a valid, unique RMA# will
be refused and returned to the sender at the sender's expense. The returned Product must be accompanied with a
detailed description of the defect discovered ("Defect Description") and must otherwise follow RISCO's then-current
RMA procedure published in RISCO's website at
www.riscogroup.com
in connection with any such return. If RISCO
determines in its reasonable discretion that any Product returned by customer conforms to the applicable warranty
("Non-Defective Product"), RISCO will notify the customer of such determination and will return the applicable
Product to customer at customer's expense. In addition, RISCO may propose and assess customer a charge for testing
and examination of Non-Defective Product.
Entire Liability. The repair or replacement of Products in accordance with this Limited Warranty shall be RISCO's
entire liability and customer's sole and exclusive remedy in case a material defect in a Product is discovered and
reported as required herein. RISCO's obligation and this Limited Warranty are contingent upon the full payment by
customer for such Product and upon a proven weekly testing and examination of the Product functionality.
Limitations. This Limited Warranty is the only warranty made by RISCO with respect to the Products. The warranty
is not transferable to any third party. To the maximum extent permitted by applicable law, this Limited Warranty
shall not apply and will be void if: (i) the conditions set forth above are not met (including, but not limited to, full
payment by customer for the Product and a proven weekly testing and examination of the Product functionality); (ii)
if the Products or any part or component thereof: (a) have been subjected to improper operation or installation; (b)
have been subject to neglect, abuse, willful damage, abnormal working conditions, failure to follow RISCO's
instructions (whether oral or in writing); (c) have been misused, altered, modified or repaired without RISCO's written
approval or combined with, or installed on products, or equipment of the customer or of any third party; (d) have
been damaged by any factor beyond RISCO's reasonable control such as, but not limited to, power failure, electric
power surges, or unsuitable third party components and the interaction of software therewith or (e) any failure or
delay in the performance of the Product attributable to any means of communication provided by any third party
service provider, including, but not limited to, GSM interruptions, lack of or internet outage and/or telephony failure.
BATTERIES ARE EXPLICITLY EXCLUDED FROM THE WARRANTY AND RISCO SHALL NOT BE HELD
RESPONSIBLE OR LIABLE IN RELATION THERETO, AND THE ONLY WARRANTY APPLICABLE THERETO, IF
ANY, IS THE BATTERY MANUFACTURER'S WARRANTY. RISCO does not install or integrate the Product in the
end user's security system and is therefore not responsible for and cannot guarantee the performance of the end user's
security system which uses the Product or which the Product is a component of.
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