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Troubleshooting Guide
Problem
Possible Cause
No power supply
The lamp does
not light up
The lamp is not turned on
Hands are wet
The touch
panel is not
Voltage fluctuation causing
responsive
panel failure
LED component failed
LED failure
Power adapter failed
Bad smell
Short circuit
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Solution
Correctly plug in the
power adapter
Refer to the How to
Use section
Touch the panel with
dry hands
Disconnect power to
restart the lamp
Please contact the
TaoTronics Support Team
Please contact the
TaoTronics Support Team
Please contact the
TaoTronics Support Team
Warranty
TaoTronics products are covered by a 12 month limited warranty from the date
of its original purchase. If any problems occur, please contact our support team.
We can only provide after sales service for products that are sold by TaoTronics
or TaoTronics authorized retailers and distributors. If you have purchased your
unit from a different place, please contact your seller for return and warranty
issues.
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