HeathCo HZconnect Guide De Démarrage Rapide page 28

Video Doorbell Keeps Going Offline
Video doorbell has intermittent or no power
– continued
If you are still experiencing intermittent power, adjust
the bend in the terminals on the HZconnect video
doorbell backplate.
1. Remove the video doorbell by unscrewing the
small screw on the bottom.
2. GENTLY bend the metal tabs of the contacts
slightly toward you ( approximately 3/16"). This
will ensure a solid contact to the back of the
HZconnect video doorbell.
3. Reinstall the video doorbell and check to see if
power remains constant.
If none of the above solutions work, please double
check to make sure that you have turned on the
doorbell by sliding the power switch to the left
step 6a from install
https://www.heath-zenith.com/hzconnect/chimeFAQ
guide).
Follow below link for FAQs:
For customer service call:
1-800-858-8501
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(see