HeathCo HZconnect Guide De Démarrage Rapide page 26

Video Doorbell Keeps Going Offline
Video doorbell too far away from the router
In some instances, your router is too far away from
the video doorbell to get a strong wi-fi signal. Please
try the following solutions to improve your wi-fi signal
strength.
1. If possible, move your router closer to where your
video doorbell is installed or try and minimize
number of walls between the router and video
doorbell.
2. Elevate the router to minimize interference. Do not
leave router on the floor or under any furniture.
Video doorbell has intermittent or no power
Your HZconnect video doorbell may not be receiving
sufficient power to operate correctly.
First check to see if your power module is correctly
installed.
1. Disconnect the bare wires from the power module
that are inserted into the quick connectors.
2. Ensure that the exposed wire is at least 3/4".
3. If the exposed wire is not 3/4", use wire strippers
to expose 3/4" of wire.
4. Re-insert the bare wires into the quick connectors.
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