Problem/possible cause
The following message is displayed on the LCD after you try to update settings or copy data to
the SD card: Card error, please remove SD card and contact service provider
SD card is not inserted correctly.
You may have removed the SD card
before settings were copied to the
CPAP device.
The following message is NOT displayed on the LCD after you try to update the settings using
the SD card: Settings updated successfully, press any key
The settings were not updated.
Water splashing on your face from the H5i
The water tub is overfilled.
Condensation is forming in the air tube
and mask.
Leaking water tub
The water tub may be damaged or
cracked.
The cleanable water tub is not
assembled correctly.
Air feels too warm/cold in the mask
The temperature of the ClimateLine or
MAX
ClimateLine
high/low.
6
air tubing is set too
Solution
Ensure that the SD card is inserted correctly.
Reinsert the SD card and wait for the home screen or the
Settings updated successfully, press any key message
to appear on the LCD.
Note: This message only appears once. If you re-insert the
SD card after you have updated your settings, the message
will not be re-displayed.
Contact your clinician/service provider immediately.
Check that the water level is below the maximum water
level mark.
Turn the H5i or relative humidity setting down via the
menu.
Contact your service provider for a replacement.
Check for damage and reassemble the cleanable water tub
correctly.
Turn up/down the heated tubing temperature via the menu.