United States US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042
Russia RU2008140317
European EP 2029941, EP 2201301, EP 2315976, EP 1787063, EP07723217.1 , EP11170434.2, EP 11170435.9
China CN 101883953, CN 200980128666.2, CN 101057105, CN 101438104
Australia AU 2009248743, AU 2007224634
Canada CA 2725214, CA 2579444, CA 2645939
International Patent Application WO 2006027272
South Africa ZA 200808702
Mexico MX 2008011712
Korea KR 20080113235
Japan JP 2009529649
Brazil BR P10708894-9
India IN 4122/KOLNP/2008
New Zealand NZ 571900
Troubleshooting
Symptom
The flame effect will
not start.
The flame effect is too
low.
Unpleasant smell
when unit is used.
The flame effect has
too much smoke.
Main lamps are not
working and there are
no flames or smoke.
Cause
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (Fig.5)
The Transducer Unit is not sitting correctly in
the sump
When distilled water is being used, the
transducer may not start.
Flame effect control knob is set too low.
(Fig.10)
The Metal Disc in the transducer might be
dirty (Fig.14)
The wire from the Transducer Unit is sitting
over the metal disc
Low mist at start up.
Dirty or stale water.
Using unfiltered tap water.
Flame effect setting is too high.
There is no water in the water tank
Corrective Action
Check plug is connected to wall socket
correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (Fig.5)
Ensure the Transducer in sitting down into
the moulded recess in the sump.
Please use tapped, decalcified water at the
beginning and try distilled water later.
Increase level of flame by turning Control
knob 'D' to the left slowly. (Fig.10)
Clean the Metal Disc with soft brush
supplied. (Fig.14) See 'Maintenance.' for a
step by step procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Before first operation: please allow the fire
place to warm up to room temperature.
Clean the unit as described under
maintenance.
Use only filtered tap water.
Turn the flame effect Control knob 'D' to
the right, about ¼ a turn, at a time. Give the
flame generator some time to adjust to the
new setting. (Fig.10)
Follow instructions under
Maintenance, 'Filling the water tank'.
Check the plug is connected to the wall
socket correctly and that Switch 'A' Fig. 10 is
in the 'ON' ( I ) position.
13