Problem
Burners will not cross
light each other.
"Paint" appears to be
peeling inside lid or
hood.
Burner output on
"high" setting is
too low. (Rumbling
noise and fluttering
blue flame at burner
surface.)
Infrared burner (if
equipped) flashes
back (during
operation the burner
abruptly makes
a loud "whoosh"
sound, followed by
a continuous blow-
torch type sound and
grows dim.)
N415-0272 JAN 24.18
Possible Causes
Solution
Dirty or corroded cross
Clean or replace as required.
light brackets.
Grease build-up on inside
This is not a defect. The finish on the lid and hood
surfaces.
is porcelain, and will not peel. The peeling is
caused by hardened grease, which dries into paint-
like shards, that flake off. Regular cleaning will
prevent this. See cleaning instructions.
Lack of gas.
Check gas level in propane cylinder.
Supply hose is pinched.
Reposition supply hose as necessary.
Dirty or clogged orifice.
Clean burner orifice.
Spider webs or other
Clean out venturi tube.
matter in venturi tube.
Propane regulator in "low
Ensure lighting procedure is followed carefully.
flow" state.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Ceramic tiles overloaded
Turn burner off and allow to cool for at least two
with grease drippings
minutes. Relight burner and burn on high for at
and build-up. Ports are
least five minutes or until the ceramic tiles are
clogged.
evenly glowing red.
Burner overheated due to
Ensure that no more than 75% of the grill surface
inadequate ventilation (too
is covered by objects or accessories. Turn burner
much grill surface covered
off and allow to cool for at least two minutes, then
by griddle or pan.)
relight.
Cracked ceramic tile.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Leaking gasket surrounding
Contact your authorized Napoleon dealer for
the ceramic tile, or a
instructions on ordering a replacement burner
weld failure in the burner
assembly.
housing.
15
EN
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