Caution:
Do not use detergents or other chemical cleaners. The power cord cannot be replaced, discard the appli-
ance if damaged.
Troubleshooting:
If pump fails to operate, check the following:
No Flow:
• Check if the power supply is on. Check the circuit breaker or try another outlet to ensure the pump
is getting electrical power. Note: always disconnect pump from electrical supply before handling the
pump.
• If power supply is working but pump is not, then it may be clogged by debris. Disconnect the pump,
check intake screen to ensure it is not clogged, then follow the maintenance procedures to clean
impeller.
Low Flow:
• Check the waterfall's output tube to ensure it is not clogged by debris
• Check the pump's intake screen to ensure it is not clogged by debris. Then follow the maintenance
procedures to clean impeller
Add-ons and Replacement Pump:
The Exo Terra Fogger, sold separately, can be added to the Exo Terra Waterfall (medium and large size only).
The Exo Terra Fogger (PT-2080) generates a cold mist in all types of terrariums. In tropical terrariums, it
produces a natural misty environment to simulate the low clouds and fog found in rainforest habitats. In
desert terrariums, it simulates an early morning dew.
Should the waterfall pump need to be replaced, the Exo Terra Repti Flo 200 Circulation Pump can be
purchased separately (PT-2090).
The Exo Terra Fogger and the Exo Terra Repti Flo 200 Circulation Pump can be
purchased from your local Exo Terra dealer or pet retailer.
6
Service
If you have any problems or questions about the operation of this product, please let us try to help you be-
fore you return the product to your dealer. Most problems can be handled promptly with a phone call. When
you call (e-mail or write), please have all relevant information such as model number and/or part numbers
available, as well as the nature of the problem. Call our Customer Service Department:
Canada Only: Toll Free Number 1-800-555HAGEN (1-800-554-2436)
Between 9:00 am and 4:30 pm (Eastern Time)
U.S.A. Only: Toll Free Number 1-800-724-2436 Between 9:00 am and 4:00 pm (Eastern Time)
U.K. Only: Helpline Number 01977 556622 Between 9:00 am and 5:00 pm
For Authorized Warranty Repair Service:
Return pump with dated receipt and
reason for return to:
Canada: Rolf C. Hagen Inc. 3225 Sartelon St.,
Montreal Quebec H4R 1E8
U.S.A.: Rolf C. Hagen (U.S.A.) Corp. 305 Forbes Blvd,
Mansfield, MA. 02048
U.K.: Rolf C. Hagen (UK) Ltd. California
Dr. Whitwood Industrial Estate Castleford,
West Yorkshire WF10 5QH
For general information on our whole product range,
explore our websites at:
www.exo-terra.com or www.hagen.com.
GUARANTEE
This guarantee is limited to the pump unit only.
The pump unit is unconditionally guaranteed
for defects in material or workmanship for a
period of 2 years from date of purchase. The
guarantee is valid with proof of purchase only.
The guarantee does not cover consequential
loss or damage of or to animate or inanimate
objects. This guarantee is valid only under
normal operating conditions for which the pump
is intended. This guarantee will not apply to any
pump unit subjected to improper use, negligence
or tampering. The motor is factory sealed,
tampering will void guarantee. This guarantee
does not affect your statutory rights.