Napoleon BIPRO 500 Manuel D'instructions page 13

Troubleshooting
Problem Possible Causes
Low heat / Low flame For propane - improper lighting
when valve turned to procedure.
high.
For natural gas - undersized supply line.
For both gases - improper preheating.
Excessive flare-ups/ Sear plates installed incorrectly.
uneven heat.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Burners burn with yellow Possible spider web or other debris, or
flame, accompanied by improper air shutter adjustment.
the smell of gas.
Flames lift away from Improper air shutter adjustment.
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Rear and Side burners Dead battery / or installed incorrectly.
will not light with the
igniter, but will light with
a match. Loose electrode wire or switch terminal
wires.
Lifting flames on burner.
Main burner will not Jet-fire outlet is dirty or clogged.
light with the igniter, but
will light with a match.
Humming regulator. Normal occurrence on hot days.
Burners will not cross Dirty or corroded cross light brackets.
light each other.
"Paint" appears to be Grease build-up on inside surfaces.
peeling inside lid or
hood.
Solution
Ensure lighting procedure is followed
carefully. All gas grill valves must be in the
off position when the tank valve is turned
on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Ensure sear plates are installed with the
holes towards the front and the slots on the
bottom. See assembly instructions.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instructions.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done
by a qualified gas installer.)
Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
Close air shutter slightly - see previous
problem.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not
affect the performance or safety of the
gas grill. Humming regulators will not be
replaced.
Clean or replace as required.
This is not a defect. The finish on the lid
and hood is porcelain, and will not peel.
The peeling is caused by hardened grease,
which dries into paint-like shards, that flake
off. Regular cleaning will prevent this. See
cleaning instructions.
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13
EN