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Do not attempt to repair components or parts, as this may invalidate your warranty or cause further
problems that may result in patient injury. Stop using your mattress immediately if it is not
functioning correctly or any warning beeps are heard.
Review all selections of this manual before troubleshooting Mattress System.
If any of the following notifications occurs, follow the steps below to troubleshoot:
Symptom
The pump is not functioning
Low pressure alarm goes off
Power failure alarm goes off
Patient is bottoming out
Air is pumping out from the
control unit but the mattress is
not inflating
No air produced from some air
outlets of the air tube connector
Some of the air cells are not
properly inflated
If any of the problems persist after troubleshooting or you are unable to service it yourself, please
contact MOXI Enterprise LLC Support or authorized distributor.
9. SPECIFICATION
Description
Dimension (LxWxH)
Weight
Possible cause
Power cord or power voltage
Faulty fuse
Connector to the pump is not
properly connected
One or more cells is not
properly connected
Kinked connection between air
cells and manifold
Power cord is not properly
connected to power source
Power cord or power voltage
Faulty fuse
Inadequate pressure level for
the patient
Faulty power source - improper
Kinks in the air tubes
Leakage from the air cells
Leakage from air tube between
mattress and pump
Improper air tube connection
This is a normal situation
during alternating mode
Kinked tubing/manifold
Leakage from the air cells
Mattress
eMOTION Mattress
80in x 36in x 8in (203.2cm x 91.4cm x 20.3cm)
16.3lb (7.4 kg)
Solution
Use a power regulator
Replace the fuse
Re-connect it and check if the connector is
tightly secured
Check all cells connection along the mattress
Correct kinking between air cells and
manifold
Check the power cord connection
Use a power regulator
Replace the fuse
Adjust comfort setting to o1 or 2 levels higher
and wait for a few minutes for best comfort
Use a power regulator
Adjust the air tubes to enable smooth air flow
Replace air cell if faulty
Replace with new tubes
Re-connect the tubes
Air outlets take turns to produce air during
their cycle time
Straighten kinked tubing/manifold
Replace air cell if faulty
7
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