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Troubleshooting
A Wi-Fi connection between the unit and
home network is not possible
• The unit does not support IEEE 802.11a/n or
other 5 GHz frequency bands. Use the 2.4 GHz
frequency band (IEEE 802.11 b/g) for the Wi-Fi
network.
• When setting a Wi-Fi network using the
"SongPal" app on your smartphone/iPhone,
connect your smartphone/iPhone to a Wi-Fi
network beforehand.
• If a LAN cable is connected to the unit,
disconnect it and restart the unit. When a LAN
cable is connected to the unit, the unit
automatically tries to connect to the home
network over a wired network and a wireless
network cannot be used.
• Check that your wireless router is turned on.
• Bring the unit and wireless router closer
together. Devices that use the 2.4 GHz
frequency band, such as a microwave oven,
BLUETOOTH or digital cordless device, etc.,
may interrupt Wi-Fi communication. Move the
unit away from such devices or turn them off.
Distorted sound/Humming or noise in
the unit output
• Connect the unit and wireless router/PC via a
LAN cable, not via Wi-Fi.
• Turn down the volume of the connected
device.
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• If a connected device has an equalizer
function, turn it off.
• Keep the unit away from a microwave oven,
other wireless devices, etc.
• Keep the unit away from metal objects.
No sound/Low sound level
• Check that both the unit and connected
device are turned on.
• Turn up the volume of the unit and the
connected device.
• Check that the connected device is being
played back.
BLUETOOTH connection between the unit
and smartphone/iPhone is not possible
using "SongPal"
• Bring the unit and BLUETOOTH device to
within 1 m (3 ft) of each other.
• If the
(BLUETOOTH) indicator is not flashing
quickly, tap and hold the
(BLUETOOTH)
PAIRING button until the indicator starts
flashing quickly.
iTunes cannot find the unit via AirPlay
• Make sure the PC with iTunes installed is
connected to your home network.
• Update the software version of iTunes to the
latest version.
Refer to Help Guide for more information
http://rd1.sony.net/help/speaker/srs-x9/uc/
/ (on/standby) indicator is flashing red
• The unit is in the protect mode.
Unplug the AC power cord of the unit once,
then plug it in again. Then turn on the unit. If
the / (on/standby) indicator keeps flashing,
consult your nearest Sony dealer or the shop
you purchased this unit.
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