D-Link DWA-130 Manuel De L'utilisateur page 59

Appendix E - Warranty
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-800-361-5265, who will attempt to assist the customer
in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
Authorization ("RMA") number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.ca/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship
back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD will
be rejected by D-Link. Products shall be fully insured by the customer and shipped to D-Link Networks, Inc., 2525 Meadowvale Boulevard
Mississauga, Ontario, L5N 5S2 Canada. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired
or replaced packages will be shipped to the customer via Purolator Canada or any common carrier selected by D-Link. Return shipping
charges shall be prepaid by D-Link if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited
shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product
that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from
the outside of the package. The product owner agrees to pay D-Link's reasonable handling and return shipping charges for any product
that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or
non-conforming.
• RMA phone number: 1-800-361-5265 Hours of Operation: Monday-Friday, 9:00AM – 9:00PM EST
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link's judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty
installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the
model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for
repair, and shipping costs; Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage
that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other
products or services provided by anyone other than D-Link; and Products that have been purchased from inventory clearance or liquidation
sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized
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