Flo G5 Guide D'installation page 15

4.Limited Remedies. If a Product is found by FLO after inspection to be defective or to not function in
accordance with the Technical Specifications during the Warranty Period FLO's sole obligation under this
Warranty is limited to performing one of the following actions, at FLO's sole and absolute discretion: (1)
repairing; (2) replacing or (3) reimbursing the Purchaser for the purchase price of the Product, at FLO's sole and
absolute discretion. All replacement or repaired Products are warranted only for the remainder of the original
Warranty Period, prolonged only by the period during which the Product was being repaired or You
acknowledge that replacement parts or Products may be remanufactured or reconditioned parts or Products
which offer substantially similar functionality. Moreover, all original parts or Products that are replaced shall
become FLO's sole and exclusive property. This Warranty covers both parts and labor necessary to repair or
replace your eligible Product, but does not include: (a) any on-site labor costs related to removal or
reinstallation of the repaired or replacement Product (each of which shall be performed upon your approval
and at FLO's then-current service rate and charges), or (b) certain shipping costs described below.
5.Warranty Claim Procedure. Any claim under this Warranty must be made via e-mail to FLO Customer Service
at service@flo.com to obtain a Return Material Authorization ("RMA") As part of the RMA process, you may be
asked to provide information regarding the Product such as condition, model/serial number and proof of
purchase. FLO will provide a shipping label that will cover mailing costs associated with transporting the
Product within the United States only to FLO for evaluation and, if the product is eligible for Warranty, coverage,
FLO shall be responsible for costs related to returning the Product to the Purchaser's address designated in its
RMA, so long as the address is within the United States. FLO will not cover costs associated with shipping the
Product from another country. Additional fees will apply to return the Product to an address in another country.
Customer service contact information is at www.flo.com. Any Product determined to be ineligible for service
under this Warranty will be returned, repaired or replaced upon your approval at FLO's then-current service rate
and charges.
6.Exclusion of FLO's Warranty does not apply to any Product that has been installed, removed, handled, altered,
disassembled or repaired by any person other than a service provider authorized by FLO, or where the original
Product identification (e.g. serial number, logos, copyright notices and trademarks) has been removed, altered
or degraded. The Warranty does not apply to any damage to a Product resulting from: (i) improper site
preparation or maintenance, installation, neglect (including damage caused by a vehicle), abuse, vandalism or
improper use of the Product including any use that is not in accordance with the applicable Product
Specifications; (ii) normal wear and tear, cosmetic or superficial damage, normal aging, scratches, stains, dents
or exterior fading; (iii) accident, fire or exposure to any other hazard (including extreme power surge, extreme
electromagnetic field or any acts of nature such as earthquakes, tornados, floods, biological infestations, snow,
lightning, etc.) or (iv) any other reason beyond FLO's control. OTHER THAN AS SET OUT IN THIS WARRANTY,
FLO DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES AND CONDITIONS OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT
WITH RESPECT TO THE PRODUCTS. IN NO EVENT SHALL FLO BE LIABLE FOR INDIRECT, SPECIAL,
INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT
OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY FLO) OR ANY CAUSE OF ACTION IN
CONNECTION WITH PRODUCT MALFUNCTION OR IN CONNECTION WITH THE PRODUCTS, THEIR PURCHASE,
THEIR HANDLING, INSTALLATION OR USE BY THE PURCHASER AND/OR ANY PERSON AUTHORIZED BY THE
PURCHASER RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL
THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR
ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS
OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; LOSS OF OR DAMAGE TO OTHER PROPERTY SUCH AS AN AUTOMOBILE; OR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT
AND PROPERTY. FLO does not warrant that the Products or related services will be error-free or will operate
without interruption. IN NO EVENT SHALL FLO'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE
PRODUCTS AND RELATED SERVICES TO YOU EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCTS.
THE REMEDIES IN THIS WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES. SOME JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. No Product reseller, agent or employee is authorized to make any modification, extension
or addition to this Warranty. If any term is held to be illegal or unenforceable, the remaining terms shall not be
affected or impaired. This Warranty is governed by and construed under the laws of the state of Delaware,
exclusive of its conflicts of laws principles. The U.N. Convention on Contracts for the International Sale of
Goods shall not apply.
© 2018. FLO Services USA Inc. All rights reserved.
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FLO Home G5 | Installation guide | flo.com | January 2019