Archos 35 Mode D'emploi page 23

or charged at, and the amount of time that the device is used or not used between charges.
11. The LCD screens on ARCHOS products may display pixel failures immediately or over time. Please refer the full PDF user
manual of your product for information on your rights for replacement of a screen with multiple defective pixels.
B. LIMITATIONS OF WARRANTY
To the extent allowed by local law, neither Archo
C. LIMITATIONS OF LIABILITY
To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive rem-
edies. To the extent allowed by local law, except for the obligations specifi cally set forth in this warranty statement, in no event
shall Archos or it's third party suppliers be liable for direct, indirect, special, incidental, or consequential damages, whether based on
contract, tort, or any other legal theory and whether advised of the possibility of such damages.
D. LOCAL LAW
This Warranty Statement gives the customer specific legal rights. The customer may also have other rights that vary from state to
state in the United States, from province to province in Canada. To the extent that this Warranty Statement is inconsistent with
local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain
disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United
States as well as Canada may: preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a consumer; restrict the ability of a manufacturer to enforce such disclaimers or
limitations; or grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer
cannot disclaim, or not allow limitations on the duration of implied warranties.
RETURNS POLICY and SUPPORT INFORMATION
1. 'No Questions Asked' 7 day return policy (Purchases made directly from Archos)
a. ALL RETURNS REQUIRE A RETURN MERCHANDISE AUTHORIZATION (RMA). You have the right to return a non-defective prod-
uct to Archos if you initiate an RMA process within seven days of the receipt of your product. You can call our technical support for
RMA authorization or use our automated RMA request page on our website (located under 'Product Returns'). If the product does
not include all original materials or is not in original condition (no scratches or handling marks) or not properly working, Archos
may choose not to accept the product for a refund.
b. Archos will send you an RMA number and shipping instructions within 48 hours (weekends not included).
c. This non-defective product must be received by Archos within 14 days from the date that the RMA number was issued. Any
products received after this date will not be processed for refund and will be returned to you at your cost. A 15% restocking fee is
charged on all returned products.
2. Thirty-day defective product return policy (purchases made directly from Archos)
a. If your product ceases to function correctly within the first 30 days of ownership, Archos will replace your product with a new
one or issue you a credit (at your request).
b. Archos reserves the right to determine if a returned product is defective and falls within the warranty guidelines prior to any
credit being issued or replacement with a new unit being made.
c. ALL RETURNS REQUIRE A RETURN MERCHANDISE AUTHORIZATION (RMA). You can call our technical support for RMA au-
thorization or use our automated RMA request page on our website, located under 'Product Returns'). You must submit a Request
for RMA (Return Merchandise Authorization) form or contact our support team within 30 calendar days from the day you received
the product.
d. The product must be received by Archos within 14 days from the date that the RMA number is issued. Any products received
after this date will not be processed for return. After the 14 days have expired, you will need to contact Archos for a new RMA
number if you are still within the 30 calendar days following the reception of the product.
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