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LIMITED ONE YEAR WARRANTY
HoMedics sells its products with the intent that they are free of defects in manufacture and workmanship for a
period of one year from the date of original purchase, except as noted below. HoMedics warrants that its products
will be free of defects in material and workmanship under normal use and service. This warranty extends only to
consumers and does not extend to Retailers.
To obtain warranty service on your HoMedics product, contact a consumer relations representative for assistance.
Please make sure to have the model number of the product available.
HoMedics does not authorize anyone, including, but not limited to, Retailers, the subsequent consumer purchas-
er of the product from a Retailer or remote purchasers, to obligate HoMedics in any way beyond the terms set
forth herein. This warranty does not cover damage caused by misuse or abuse; accident; the attachment of any
unauthorized accessory; alteration to the product; improper installation; unauthorized repairs or modifications;
improper use of electrical/power supply; loss of power; dropped product; malfunction or damage of an operating
part from failure to provide manufacturer's recommended maintenance; transportation damage; theft; neglect;
vandalism; or environmental conditions; loss of use during the period the product is at a repair facility or other-
wise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of HoMedics.
This warranty is effective only if the product is purchased and operated in the country in which the product is
purchased. A product that requires modifications or adoption to enable it to operate in any other country than the
country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by
these modifications is not covered under this warranty.
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. THERE
SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY WITH
RESPECT TO PRODUCTS COVERED BY THIS WARRANTY. HOMEDICS SHALL HAVE NO LIABILITY FOR
ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. IN NO EVENT SHALL THIS WARRANTY
REQUIRE MORE THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND
TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. NO REFUNDS WILL BE GIVEN.
IF REPLACEMENT PARTS FOR DEFECTIVE MATERIALS ARE NOT AVAILABLE, HOMEDICS RESERVES THE
RIGHT TO MAKE PRODUCT SUBSTITUTIONS IN LIEU OF REPAIR OR REPLACEMENT.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products,
including but not limited to sale of such products on Internet auction sites and/or sales of such products by
surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any
products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written
consent of HoMedics.
This warranty provides you with specific legal rights. You may have additional rights which may vary from state to
state and country to country. Because of individual state and country regulations, some of the above limitations
and exclusions may not apply to you.
For more information regarding our product line in the USA, please visit: www.homedics.com. For Canada,
please visit: www.homedics.ca.
FOR SERVICE IN THE USA
Email: cservice@homedics.com
Monday-Friday 8:30am-7:00pm EST
1.800.466.3342
HoMedics, SoundSpa and MyBaby are registered trademarks of HoMedics, LLC.
FOR SERVICE IN CANADA
Email: cservice@homedicsgroup.ca
Monday-Friday 8:30am-5:00pm EST
1.888.225.7378
© 2017 HoMedics, LLC. All Rights Reserved.
IB-MYBS305A
Made in China
One year limited warranty
We or us means HoMedics Australia Pty Ltd ACN 31 103 985 717 and our contact details are set out at the end of this warranty;
You means the purchaser or the original end-user of the Goods. You may be a domestic user or a professional user;
Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia and New Zealand; and
Goods means the product or equipment which was accompanied by this warranty and purchased in Australia and New Zealand.
For Australia:
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled, subject to the provisions of the
Australian Consumer Law, to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled, subject to the provisions of the Australian Consumer Law, to have the Goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. This is not a complete statement of your legal rights as a consumer.
For New Zealand:
Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. This guarantee applies in addition to the
conditions and guarantees implied by that legislation.
The Warranty
HoMedics sells its products with the intent that they are free of defects in manufacture and workmanship under normal use and service. In the
unlikely event that your HoMedics product proves to be faulty within 1 year from the date of purchase due to workmanship or materials only, we
will replace it at our own expense, subject to the terms and conditions of this guarantee. The warranty period is limited to 3 months from the date
of purchase for products used commercially/professionally.
Terms and Conditions:
In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other
applicable law and without excluding such rights and remedies warranty against defects:
1.
The Goods are designed to withstand the rigors of normal household use and are manufactured to the highest standards using the highest
quality components. Whilst unlikely, if, during the first 12 months (3 months commercial use) from their date of purchase from the Supplier
(Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies
apply, we will replace the Goods, subject to the terms and conditions of this warranty.
2.
We do not have to replace the Goods under this Additional Warranty if the Goods have been damaged due to misuse or abuse, accident,
the attachment of any unauthorised accessory, alteration to the product, improper installation, unauthorised repairs or modifications,
improper use of electrical/power supply, loss of power, malfunction or damage of an operating part from failure to provide manufacturer's
recommended maintenance, transportation damage, theft, neglect, vandalism, environmental conditions or any other conditions whatsoever
that are beyond the control of HoMedics.
3.
This Warranty does not extend to the purchase of used, repaired or second-hand products or to products not imported or supplied by
HoMedics Australia Pty Ltd, including but not limited to those sold on offshore internet auction sites.
4.
This Warranty extends only to consumers and does not extend to Suppliers.
5.
Even when we do not have to replace the Goods, we may decide to do so anyway. In some cases, we may decide to substitute the Goods
with a similar alternative product of our choosing. All such decisions are at our absolute discretion.
6.
All such replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original
Warranty Period (or three months, whichever is the longest).
7.
This Additional Warranty does not cover items damaged by normal wear and tear including but not limited to chips, scratches, abrasions,
discolouration and other minor defects, where the damage has negligible effect on the operation or performance of the Goods.
8.
This Additional Warranty is limited to replacement or substitution only. As far as the law permits, we will not be liable for any loss or damage
caused to property or persons arising from any cause whatsoever and shall have no liability for any incidental, consequential or special
damages.
9.
This warranty is only valid and enforceable in Australia and New Zealand.
Making a Claim:
In order to claim under this Warranty you must return the Goods to the Supplier (place of purchase) for replacement. If this is not possible, please
contact our customer service department by email: cservice@homedics.com.au or at the address below.
•
All returned Goods must be accompanied by satisfactory proof of purchase which clearly indicates the name and address of the Supplier,
the date and place of purchase and identifies product. It is best to provide an original, legible and unmodified receipt or sales invoice.
•
You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty.
Contact: HoMedics Australia Pty Ltd, 14 Kingsley Close, Rowville, VIC3178 I Phone: (03) 8756 6500
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