Troubleshooting - Napoleon NEFL50B-HD Instructions D'installation Et D'opération

10.0 troubleshooting

replacement parts
EN
WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service and
repair this electric appliance.
sympton
Dim or no fl ame
Ember bed is not
glowing or dimming.
No warm air coming
out of appliance.
Appliance turns off
and will not turn on.
Appliance will not
come on when
power button/switch
is put into the "on'
position.
Remote control
does not work.
Heater shuts off
automatically
Flame does not
move.
Power failure.
LED fl ashing.
16
W415-1751 / 04.25.17
problem
Flame brightness not selected.
Flame LEDs are burnt out.
Main PCB board burnt out.
Brightness not selected.
Ember LEDs are burnt out.
Main PCB board burnt out.
Heater setting not selected.
Heater has been locked out.
Room temperature is higher
than appliance setting (if set to
room temperature).
Appliance has overheated
and safety thermal switch has
tripped.
Heater is burnt out
House circuit breaker has
tripped.
Appliance's fuse has blown.
Appliance has overheated
and safety thermal switch has
tripped.
Appliance is not plugged into
an electrical outlet.
Hard wire connections are not
correct (if applicable).
Appliance has overheated
and safety thermal switch has
tripped.
Circuit board is burnt out.
Low/dead batteries.
Remote receiver malfunction.
Room is too warm.
Motor stalled/malfunction.
Appliance has returned to
default settings.
Appliance has overheated
and safety thermal switch has
tripped.
test solution
See "operation" section.
Inspect the LED and replace, if necessary.
Inspect the Main PCB board and replace, if necessary.
See "operation" section.
Inspect the ember bed LEDs and replace, if necessary.
Inspect the Main PCB board and replace, if necessary.
See "operation" section.
See "operation" section.
Reset temperature setting.
Unplug power and turn off the circuit breaker. Allow for appliance to
cool for 15 minutes.
Inspect the blower and heater and replace, if necessary.
Reset house circuit breaker.
Replace the fuse.
Unplug power to turn off the circuit breaker, allow appliance to cool
for 15 minutes to reset the thermal switch, then plug in or turn it on.
Check plug and plug it in.
See "hard wiring installation" section.
Unplug power or turn off the circuit breaker, allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.
Inspect the circuit board and replace, if necessary.
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
The heater has a built-in thermostat so it will shut off automatically
once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set
temperature.
Cycle on/off. If problem persists, consult dealer.
Re-program appliance to original settings (not applicable with all
appliances.)
Unplug power or turn off the circuit breaker. Allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.
27.5