Internet Service; Setup A Myq ® Business™ Account; Install - LiftMaster CAPXL Manuel D'installation

INTRODUCTION
The following services are required for CAPXL / CAPXLV to fully function
1
Setup a myQ
NOTE: If you have an existing myQ
same password. Go to: myQBusiness.com and login.
1. If you do not have a myQ
800.323.2276 to activate a myQ
2. You will get a welcome email from LiftMaster. Accept the invitation and register or login to your account.
3. Setup the facility, select a subscription plan, add residents, and credentials
(refer to the available Help in myQ
4. Continue with the installation of the CAPXL / CAPXLV in this manual.
2

Internet Service

CAPXL / CAPXLV MUST be configured with the proper network settings to operate.
NETWORK
Internet service provider:
WIRELESS
Wi-Fi
Wi-Fi
WIRED
Automatic IP addressing: DHCP (preferred setting)
OR
Static IP Addressing: (NOTE: Write down the following for future reference: IP, Netmask, Gateway, Primary,
Secondary, Server Port)
3
Phone Service
A subscription with Phone.com, a SIP provider, is required to make video calls. Sign up through myQ
CAPXL / CAPXLV is added to a Facility. For all other type of phone calls, LiftMaster does not guarantee and support calling
performance if using an alternate SIP provider. If another SIP provider is being used, the following information will be
required:
• SIP Username
• SIP Password
• SIP Domain
• Server Port
Does customer already have a phone.com account?
If yes, Phone.com account email address.
If yes, phone.com account password.
If customer does not have a phone.com account.
Use the portal on the CAPXL / CAPXLV screen to register a new account.
CP# for CAPXL / CAPXLV (TE2-XX-XXXX):
(Located on the CP label on top of the Control Board bracket and on the display when powered up)
PRE-INSTALL
®
Business
® account, your myQ
® Business™ account, call LiftMaster Customer Care at
® Business™ account.
®
® Network Name:
® Password:

INSTALL

™
Account
® Business ™
Business™).
• Outbound Proxy (Opt.)
• SIP Authorization ID (Opt.)
• Stun Server (Opt.)
11
NETWORK
account will have the
ACCESS CONTROL
®
Business™ after a